Commission Regulation (EU) No 1300/2014 of 18 November 2014 on the technical specifications for interoperability relating to accessibility of the Union's rail system for persons with disabilities and persons with reduced mobility Text with EEA relevance

Article 1

Subject matter

This Regulation establishes the technical specification for interoperability (TSI) relating to accessibility of the Union's rail system for persons with disabilities and persons with reduced mobility, as set out in the Annex.

Article 2

Scope

Article 3

Conformity assessment

Article 4

Specific cases

• (a) the technical rules referred to in paragraph 1;

• (b) the conformity assessment and verification procedures to be carried out with a view to applying the national rules referred to in paragraph 1;

• (c) the bodies designated in accordance with  Article 37 of Directive (EU) 2016/797 appointed to carry out the conformity assessment and verification procedures with respect to the specific cases set out in Section 7.3 of the Annex.

Article 5

Projects at an advanced stage of development

In accordance with  Article 7(2) of Directive (EU) 2016/797, each Member State shall communicate to the Commission, within one year of the entry into force of this Regulation, a list of projects being implemented within its territory and that are at an advanced stage of development.

Article 6

Innovative solutions

Article 7

Inventory of Assets

• (a) identifying barriers to accessibility;

• (b) providing information to users;

• (c) monitoring and evaluating progress on accessibility.

• (a) public areas of stations dedicated to the transport of passengers as defined in point 2.1.1 of the Annex;

• (b) rolling stock as defined in point 2.1.2 of the Annex.

Article 7a

Collection, maintenance and exchange of accessibility data

Article 8

National Implementation Plans

The scope and speed of implementing national plans shall be decided by Member States.

Article 9

Advisory body

• (a) Member States wishing to participate;

• (b) representative bodies from the railway sector;

• (c) representative bodies of users;

• (d) the European Railway Agency.

• (a) monitoring the development of a minimum data structure for the inventory of assets,

• (b) supporting Member States in the completion of their inventories of assets and implementation plans,

• (c) assisting the Commission in monitoring implementation of the TSI,

• (d) facilitating exchanges of best practices,

• (e) assisting the Commission in identifying the common priorities and criteria for the implementation of the TSI as referred to in Article 8.

• (f) where appropriate, making recommendations to the Commission, in particular for strengthening implementation of the TSI.

Article 10

Final provisions

Full compliance with the TSI is mandatory for projects which receive the Union financial support for the renewal or upgrading of existing rolling stock or parts thereof or for the renewal or upgrading of existing infrastructure, in particular a station or components thereof and platforms or components thereof.

Article 11

Repeal

Decision 2008/164/EC is repealed with effect from 1 January 2015.

It shall however continue to apply to:

• (a) subsystems authorised in accordance with that Decision;

• (b) projects for new, renewed or upgraded subsystems which, at the date of publication of this Regulation, are at an advanced stage of development or are the subject of an ongoing contract;

• (c) projects for new rolling stock of an existing design, as referred to in point 7.1.2 of the Annex to this Regulation.

Article 12

Entry into force

This Regulation shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.

It shall apply from 1 January 2015. However, an authorisation for placing in service may be granted in accordance with the TSI as set out in the Annex to this Regulation before 1 January 2015.

This Regulation shall be binding in its entirety and directly applicable in all Member States.

ANNEX

TABLE OF CONTENTS	TABLE OF CONTENTS
1.	INTRODUCTION
1.1.	Technical scope
1.2.	Geographical scope
2.	SCOPE OF SUBSYSTEMS AND DEFINITIONS
2.1.	Scope of the subsystems
2.1.1.	Scope related to infrastructure subsystem
2.1.2.	Scope related to rolling stock subsystem
2.1.3.	Scope related to operational aspects subsystem
2.1.4.	Scope related to Telematics Applications for Passengers subsystem
2.2.	Definition of ‘person with disabilities and person with reduced mobility’
2.3.	Other Definitions
3.	ESSENTIAL REQUIREMENTS
4.	CHARACTERISATION OF THE SUBSYSTEMS
4.1.	Introduction
4.2.	Functional and technical specifications
4.2.1.	Infrastructure Subsystem
4.2.2.	Rolling Stock Subsystem
4.3.	Functional and technical specifications of the interfaces
4.3.1.	Interfaces with the infrastructure subsystem
4.3.2.	Interfaces with the rolling stock subsystem
4.3.3.	Interfaces with the Telematics Applications for Passengers subsystem
4.4.	Operating rules
4.4.1.	Infrastructure subsystem
4.4.2.	Rolling Stock subsystem
4.4.3.	Provision of boarding aids and provision of assistance
4.5.	Maintenance rules
4.5.1.	Infrastructure Subsystem
4.5.2.	Rolling Stock Subsystem
4.6.	Professional qualifications
4.7.	Health and safety conditions
4.8.	Infrastructure and Rolling Stock registers
4.8.1.	Infrastructure register
4.8.2.	Rolling Stock register
5.	INTEROPERABILITY CONSTITUENTS
5.1.	Definition
5.2.	Innovative solutions
5.3.	List and characteristics of constituents
5.3.1.	Infrastructure
5.3.2.	Rolling stock
6.	ASSESSMENT OF CONFORMITY AND/OR SUITABILITY FOR USE
6.1.	Interoperability constituents
6.1.1.	Conformity assessment
6.1.2.	Application of modules
6.1.3.	Particular assessment procedures
6.2.	Subsystems
6.2.1.	EC verification (general)
6.2.2.	Procedures for EC verification of a subsystem (modules)
6.2.3.	Particular assessment procedures
6.2.4.	Technical solutions giving presumption of conformity at design stage
6.2.5.	Assessment of maintenance
6.2.6.	Assessment of operational rules
6.2.7.	Assessment of units intended to be used in general operation
7.	IMPLEMENTATION OF THE TSI
7.1.	Application of this TSI to new Infrastructure and Rolling Stock
7.1.1.	New Infrastructure
7.1.2.	New Rolling Stock
7.2.	Application of this TSI to existing Infrastructure and Rolling Stock
7.2.1.	Steps of the gradual transition to the target system
7.2.2.	Application of this TSI to existing Infrastructure
7.2.3.	Application of this TSI to existing rolling stock
7.3.	Specific cases
7.3.1.	General
7.3.2.	List of specific cases
Appendix A:	Standards or Normative Documents Referred to in this TSI
Appendix B:	Temporary prioritization rule for the upgrade/renewal of stations
Appendix C:	Information to be provided in a National Implementation Plan (NIP)
Appendix D:	Assessment of interoperability constituents
Appendix E:	Assessment of the subsystems
Appendix F:	Renewal or upgrade of rolling stock
Appendix G:	Passenger external doors audible warnings
Appendix H:	Diagrams of priority seats
Appendix I:	Diagrams of wheelchair spaces
Appendix J:	Diagrams of clearways
Appendix K:	Table of the corridor width for wheelchair accessible areas in Rolling Stock
Appendix L:	Reach zone of a wheelchair user
Appendix M:	Wheelchair transportable by train
Appendix N:	PRM Signage
Appendix O:	List of technical documents
Appendix P:	Changes of requirements and transition regimes

1. INTRODUCTION

The objective of this TSI is to enhance the accessibility of rail transport to persons with disabilities and persons with reduced mobility.

1.1.   Technical scope

The technical scope of this TSI is defined in Article 2(1) of the Regulation.

1.2.   Geographical scope

The geographical scope of this TSI is defined in Article 2(2) of the Regulation.

2. SCOPE OF SUBSYSTEMS AND DEFINITIONS

2.1.   Scope of the subsystems

2.1.1.   Scope related to infrastructure subsystem

This TSI applies to all the public areas of stations dedicated to the transport of passengers that are controlled by the railway undertaking, infrastructure manager or station manager. This includes the provision of information, the purchase of a ticket and its validation if needed, and the possibility to wait for the train.

2.1.2.   Scope related to rolling stock subsystem

This TSI applies to rolling stock which is in the scope of the Annex to Regulation (EU) No 1302/2014 (LOC&PAS TSI) and which is intended to carry passengers.

This TSI does not apply to rolling stock intended for other purposes than the carriage of persons. Persons accompanying a freight train or riding on other rail vehicles than those intended for passengers shall be subject to conditions set up by the railway undertaking and published on its website.

2.1.3.   Scope related to operational aspects subsystem

This TSI applies to the procedures enabling a coherent operation of the infrastructure and rolling stock subsystems when passengers are persons with disabilities and persons with reduced mobility.

2.1.4.   Scope related to Telematics Applications for Passengers subsystem

This TSI applies to visual and audible passenger information systems located in stations and in rolling stock.

2.2.   Definition of ‘person with disabilities and person with reduced mobility’

‘Person with disabilities and person with reduced mobility’ means any person who has a permanent or temporary physical, mental, intellectual or sensory impairment which, in interaction with various barriers, may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced due to age.

The transport of oversized items (for example: bicycles and bulky luggage) is not within the scope of this TSI.

2.3.   Other Definitions

Definitions related to rolling stock: refer to the LOC&PAS TSI point 2.2.

‘Interoperable wheelchair transportable by train’ An interoperable wheelchair transportable by train is a wheelchair the characteristics of which permit the full usage of all features of rolling stock designed for wheelchair users. The characteristics of an interoperable wheelchair transportable by train are within the limits specified in Appendix M.

Accessibility data

Accessibility data consists of the information related to the accessibility of passenger railway stations that needs to be collected, maintained and exchanged, that is to say, of a description of the characteristics and equipment of the passenger railway stations. Where relevant that description is complemented by the information regarding the stations' state of conformity to this TSI.

Obstacle-free route

An obstacle-free route is a link between two or more public areas dedicated to the transport of passengers such as specified in point 2.1.1. It can be navigated by all persons with disabilities and reduced mobility. In order to achieve this, the route can be divided to better meet the needs of all persons with disabilities and reduced mobility. The combination of all the parts of the obstacle free route constitutes the route accessible for all persons with disabilities and reduced mobility.

Step-free route

A step-free route is a division of an obstacle-free route that meets the needs of mobility impaired persons. Changes in level are avoided or, when they cannot be avoided, they are bridged via ramps or lifts.

‘Tactile Signs’ and ‘Tactile Controls’

‘Tactile signs’ and ‘tactile controls’ are signs or controls, which include raised pictograms, raised characters or Braille lettering.

Station Manager

The station manager is an organisational entity in a Member State, which has been made responsible for the management of a railway station and which may be the infrastructure manager.

Safety Information

Safety information is information that shall be given to passengers so that they know in advance how they have to behave in case of an emergency.

Safety Instructions

Safety instructions are the instructions that shall be given to passengers in case of an emergency so that they understand what to do.

Level access

A level access is an access from a platform to the doorway of a rolling stock for which it can be demonstrated that:

• — The gap between the door sill of that doorway (or of the extended bridging plate of that doorway) and the platform does not exceed 75 mm measured horizontally and 50 mm measured vertically and

• — The rolling stock has no internal step between the door sill and the vestibule.

3. ESSENTIAL REQUIREMENTS

The following tables indicate the essential requirements, as set out in Annex III to Directive (EU) 2016/797 of the European Parliament and of the Council ([^E0004]), that are met by the specifications set out in Chapter 4 of this TSI for the scope of this TSI.

The essential requirements that are not listed in the table are not relevant within the scope of this TSI.

Table 1

Essential requirements for the infrastructure subsystem

Infrastructure	Infrastructure	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III to  Directive (EU) 2016/797
Element of the TSI Domain	Reference point of this Annex	Safety	Reliability and Availability	Health	Environ-mental protection	Technical compatibility	Accessibility [^E0005]
Parking facilities for persons with disabilities and persons with reduced mobility	4.2.1.1						2.1.2
Obstacle-free route	4.2.1.2	2.1.1					2.1.2
Doors and entrances	4.2.1.3	1.1.1 2.1.1					2.1.2
Floor surfaces	4.2.1.4	2.1.1					2.1.2
Highlighting of transparent obstacles	4.2.1.5	2.1.1					2.1.2
Toilets and baby-nappy changing facilities	4.2.1.6	1.1.5 2.1.1					2.1.2
Furniture and free-standing devices	4.2.1.7	2.1.1					2.1.2
Ticketing, information desks and customer assistance points	4.2.1.8	2.1.1	2.7.3			2.7.1	2.1.2 2.7.5
Lighting	4.2.1.9	2.1.1					2.1.2
Visual information: signposting, pictograms, printed or dynamic information	4.2.1.10					2.7.1	2.1.2 2.7.5
Spoken information	4.2.1.11	2.1.1	2.7.3			2.7.1	2.1.2 2.7.5
Platform width and edge of platform	4.2.1.12	2.1.1					2.1.2
End of platform	4.2.1.13	2.1.1					2.1.2
Boarding aids on platforms	4.2.1.14	1.1.1					2.1.2
Level track crossing at stations	4.2.1.15	2.1.1					2.1.2

Essential Requirement from Commission Directive 2013/9/EU of 11 March 2013 amending Annex III to Directive 2008/57/EC (OJ L 68, 12.3.2013, p. 55).

Table 2

Essential requirements for the rolling stock subsystem

Rolling Stock	Rolling Stock	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797	Reference to Essential Requirement in Annex III of  Directive (EU) 2016/797
Element of the TSI Domain	Reference point of this Annex	Safety	Reliability and Availability	Health	Environ-mental protection	Technical compatibility	Accessibility
Seats	4.2.2.1			1.3.1			2.4.5
Wheelchair spaces	4.2.2.2	2.4.1					2.4.5
Doors	4.2.2.3	1.1.1 1.1.5 2.4.1	1.2				2.4.5
Lighting	4.2.2.4	2.4.1					2.4.5
Toilets	4.2.2.5	2.4.1					2.4.5
Clearways	4.2.2.6			1.3.1			2.4.5
Customer information	4.2.2.7	2.4.1	2.7.3			2.7.1	2.4.5 2.7.5
Height changes	4.2.2.8	1.1.5					2.4.5
Handrails	4.2.2.9	1.1.5					2.4.5
Wheelchair accessible sleeping accommodation	4.2.2.10	2.4.1					2.4.5
Step position for vehicle access and egress	4.2.2.11	1.1.1	2.4.2			1.5 2.4.3	2.4.5
Boarding aids	4.2.2.12	1.1.1				1.5 2.4.3	2.4.5

4. CHARACTERISATION OF THE SUBSYSTEMS

4.1.   Introduction

• (1) The rail system of the Union, to which  Directive (EU) 2016/797 applies and of which the subsystems are parts, is an integrated system whose consistency shall be verified. This consistency shall be checked in particular with regard to the specifications of each subsystem, its interfaces vis-à-vis the system in which it is integrated as well as the operating and maintenance rules.

• (2) The functional and technical specifications of the subsystems and their interfaces, described in points 4.2 and 4.3, do not impose the use of specific technologies or technical solutions, except where this is strictly necessary for the interoperability of the Union rail network. But innovative solutions for interoperability may require new specifications and/or new assessment methods. In order to allow technological innovation, these specifications and assessment methods shall be developed by the process described in article 6 of the Regulation.

• (3) Taking account of all the applicable essential requirements, the basic parameters related to accessibility for persons with disabilities and persons with reduced mobility are set out for the subsystems infrastructure and rolling stock in point 4.2 of this TSI.  The operational requirements and responsibilities are set out in Commission Implementing Regulation (EU) 2019/773 ([^E0006]) (OPE TSI) and in point 4.4 of this TSI.

4.2.   Functional and technical specifications

4.2.1.   Infrastructure Subsystem

• (1) In light of the essential requirements in Section 3, the functional and technical specifications of the infrastructure subsystem related to accessibility for persons with disabilities and persons with reduced mobility are arranged as follows:
• — Parking facilities for persons with disabilities and persons with reduced mobility
• — Obstacle-free routes
• — Doors and entrances
• — Floor surfaces
• — Highlighting of transparent obstacles
• — Toilets and baby nappy changing facilities
• — Furniture and free-standing devices
• — Ticketing, information desks and customer assistance points
• — Lighting
• — Visual information: signposting, pictograms, printed or dynamic information
• — Spoken information
• — Platform width and edges of platforms
• — End of platforms
• — Boarding aids stored on platforms
• — Level track crossings

• (2) The basic parameters that are specified in points 4.2.1.1 — 4.2.1.15 apply to the scope of the infrastructure subsystem that is defined in point 2.1.1; they can be divided into two categories:
• — Those for which technical details need to be specified, such as the parameters relative to the platforms and how to reach the platforms. In this first case, the basic parameters are specifically described and the technical details to be satisfied in order to fulfil the requirement are detailed.
• — Those for which technical details are not necessary to be specified, such as the value of ramps or the characteristics of parking places. In this second case, the basic parameter is defined as a functional requirement that can be met by applying several technical solutions. The table 3 below indicates the category of each of the basic parameters. Table 3 Categories of basic parameters Basic Parameter Technical details provided Functional requirement only Parking facilities for persons with disabilities and persons with reduced mobility

Complete point 4.2.1.1

Obstacle-free route Location of the routes Width of the obstacle-free route Threshold Double handrails Type of lift Height of braille signs Detailed characteristics Doors and entrances 4.2.1.3(2): Door width 4.2.1.3(4): Height of door operating device 4.2.1.3(1) 4.2.1.3(3) Floor surfaces 4.2.1.4(2): Floor irregularities 4.2.1.4(1): Slip resistance Highlighting of transparent obstacles

Complete point 4.2.1.5 Toilets and baby nappy changing facilities

Complete point 4.2.1.6

Furniture and free-standing devices

Complete point 4.2.1.7 Ticketing, Information desks and Customer Assistance points 4.2.1.8(5): Passageway for ticket control machines 4.2.1.8(1) to (4) 4.2.1.8(6) Lighting 4.2.1.9(3): Lighting on platforms 4.2.1.9(1), 4.2.1.9(2), 4.2.1.9(4): Lighting in other locations Visual information: signposting, pictograms, printed or dynamic information Detail of information to be provided Location of information Detailed characteristics of visual information Spoken information Complete point 4.2.1.11 Platform width and edge of platform 4.2.1.12(2) to (5) 4.2.1.12(6) to (9): Presence of the items 4.2.1.12 (1) 4.2.1.12(6) to (9): Characteristics of contrast and of visual and tactile markings End of platform 4.2.1.13: Presence of the items 4.2.1.13: Characteristics of contrast and of visual and tactile markings Boarding aids stored on platforms Complete point 4.2.1.14 Passenger track level crossing at stations Complete point 4.2.1.15

4.2.1.1.   Parking facilities for persons with disabilities and persons with reduced mobility

• (1) Where a station specific parking area exists, there shall be sufficient and adapted parking spaces reserved for persons with disabilities and persons with reduced mobility eligible to utilise them at the nearest practicable position, within the parking area, to an accessible entrance.

4.2.1.2.   Obstacle-free route

• (1) Obstacle free routes shall be provided that interconnect the following public areas of the infrastructure if provided:
• — stopping points for other connecting modes of transport within the station confines (for example, taxi, bus, tram, metro, ferry, etc.);
• — car parks
• — accessible entrances and exits
• — information desks
• — visual and audible information systems
• — ticketing facilities
• — customer assistance
• — waiting areas
• — toilet facilities
• — platforms

• (2) All obstacle-free routes, footbridges and subways, shall have a free width of a minimum of 160 cm, except in areas that are specified in points 4.2.1.2.2(3a) (ramps), 4.2.1.3(2) (doors), 4.2.1.12(3) (platforms) and 4.2.1.15(2) (level crossings).

• (3) Obstacle-free route floor surfaces and ground surfaces shall have low reflecting properties.

4.2.1.2.1.   Horizontal circulation

• (2) Where thresholds are installed on a horizontal route, they shall contrast with the surrounding floor and shall not be higher than 2,5 cm.

4.2.1.2.2.   Vertical circulation

• (1)Where an obstacle-free route includes a change in level, there shall be a step-free route providing an alternative to stairs for mobility impaired people.

• (2)Steps and stairs on the obstacle-free routes shall have a minimum width of 160 cm measured between the handrails

• (2a)As a minimum, the first and last steps of a flight of stairs shall be indicated by a contrasting band. This requirement shall apply from a single step.

• (2b)As a minimum, tactile warning surface indicators shall be installed before the first descending step of staircases of three steps or more.

• (3)Ramps shall be installed for persons with disabilities and persons with reduced mobility unable to use stairs where lifts are not provided. They shall have a moderate gradient. A steep gradient is allowed for ramps on short distances only.

• (3a)When they are used as a complement to stairs, ramps may have a width of 120 cm measured at floor surface.

• (4)Stairs of three steps or more and ramps shall be provided with handrails on both sides and at two levels.

• (5)Lifts shall be provided where ramps are not available and shall be at least of type 2 in accordance with the specification referenced in Appendix A, Index [1]. Type 1 lifts are allowed in the case of stations being renewed or upgraded only.

• (6)Escalators and moving walks shall be designed in accordance with the specification referenced in Appendix A, Index [2].

• (7)Level track crossings can form part of an obstacle-free route when they comply with the requirements of point 4.2.1.15.

4.2.1.2.3.   Route identification

• (1)Obstacle-free routes shall be clearly identified by visual information as detailed in point 4.2.1.10.

• (2)Information on the obstacle-free route shall be given to visually impaired people by a walking surface that has tactile and contrasting indicators as a minimum. This point does not apply to obstacle free routes to and from car parks.

- (2a)If more than one facility of a certain type of public area are provided, the route to at least one of them shall be indicated by tactile and contrasting walking surface indicators.

• (2b)Tactile walking surface indicators can be omitted when the route is indicated unambiguously by built or natural elements, such as edges and surfaces that can be followed tactually and visually.

• (3)Technical solutions using remotely controlled audible devices or telephone applications are permitted to be used in addition or as an alternative. When they are intended to be used as an alternative, they shall be treated as innovative solutions.

• (4)If there are handrails or walls within reach along the obstacle-free route to the platform, they shall have brief information (for example platform-number or direction-information). The information shall be in Braille or prismatic-letters or numbers. The information shall be located on the handrail, or on the wall at a height between 145 cm and 165 cm.

4.2.1.3.   Doors and entrances

- (1) This point applies to all doors and entrances that are on obstacle-free routes, with the exception of doors giving access to the toilets which are not dedicated to persons with disabilities and persons with reduced mobility.

• (2) Doors shall have a minimum clear useable width of 90 cm and shall be operable by persons with disabilities and persons with reduced mobility.

• (3) It is permitted to use manual, semi-automatic or automatic doors.

- (4) Door operating devices shall be available at a height of between 80 cm and 110 cm.

4.2.1.4.   Floor surfaces

- (1) All floor coverings, ground surfaces and stair tread surfaces shall be slip resistant.

• (2) Within the station buildings there shall be no irregularities in excess of 0,5 cm at any given point in floor walking surface areas, except for thresholds, drainage channels and tactile walking surface indicators.

4.2.1.5.   Highlighting of transparent obstacles

- (1) Transparent obstacles on or along the routes used by passengers, consisting of glass doors or transparent walls, shall be marked. These markings shall highlight the transparent obstacles. They are not required if passengers are protected from impact by other means — for example, by handrails or continuous benches.

4.2.1.6.   Toilets and baby nappy changing facilities

• (1) If toilets are provided at a station, then a minimum of one unisex cubicle shall be wheelchair accessible.

• (2) If baby nappy changing facilities are provided at a station, then a minimum of one baby nappy changing facility shall be accessible to both men and women wheelchair users.

4.2.1.7.   Furniture and free-standing devices

- (1) All items of furniture and free-standing devices at stations shall contrast with their background, and have rounded edges.

• (2) Within the station confines, furniture and free-standing devices (including cantilevered and suspended items) shall be positioned where they do not obstruct blind or visually impaired people, or they shall be detectable by a person using a long cane.

• (3) On each platform where passengers are allowed to wait for trains, and at every waiting area, there shall be a minimum of one area fitted with seating facilities and a space for a wheelchair.

• (4) When this area is weather protected, it shall be accessible by a wheelchair user.

4.2.1.8.   Ticketing, Information desks and Customer Assistance points

• (1) Where manual ticket sales counters, information desks and customer assistance points are provided, a minimum of one desk shall be accessible to a wheelchair user and to people of small stature and a minimum of one desk shall be fitted with an induction loop system for hearing assistance.

• (2) If there is a glass barrier between the passenger and sales person at the ticket counter, this shall either be removable or, if not removable, an intercom system shall be fitted. Any such glass barrier shall consist of clear glass.

- (3) If electronic devices are fitted that displays pricing information to the sales person, such devices shall also be fitted that display the price to the person purchasing the ticket.

• (4) Where ticket vending machines are provided at a station, a minimum of one of those machines shall have an interface that is reachable by a wheelchair user and people of small stature. This requirement applies to each ticket vendor providing vending machines in the station.

• (5) If ticket control machines are fitted, a minimum of one of the machines shall have a free passageway with a minimum width of 90 cm and shall be able to accommodate an occupied wheelchair up to 1 250  mm in length. In the case of upgrade or renewal, a minimum width of 80 cm is permitted.

• (6) If turnstiles are used, there shall be a non-turnstile access point available for use by persons with disabilities and persons with reduced mobility at all operational times.

4.2.1.9.   Lighting

- (1) The illuminance level of the external areas of the station shall be sufficient to facilitate way finding and to highlight the changes of level, doors and entrances.

• (2) The illuminance level along obstacle-free routes shall be adapted to the visual task of the passenger. Particular attention shall be paid to the changes of levels, ticket vending offices and machines, information desks and information displays.

• (3) The platforms shall be illuminated in accordance with the specification referenced in Appendix A, Index [3] and Index [4].

• (4) Emergency lighting shall provide sufficient visibility for evacuation and for identification of fire-fighting and safety equipment.

4.2.1.10.   Visual information: signposting, pictograms, printed or dynamic information

• (1)The following information shall be provided:

• — Safety Information and Safety Instructions.

• — Warning, prohibition and mandatory actions signs.

• — Information concerning the departure of trains.

• — Identification of station facilities, where provided, and access routes to those facilities.

• (2) The fonts, symbols and pictograms used for visual information shall contrast with their background.

• (3) Signposting shall be provided at all points where passengers need to make a route taking decision and at intervals on the route. Signage, symbols and pictograms shall be applied consistently over the whole route.

• (4) The information concerning the departure of trains (including destination, intermediate stops, platform number and time) shall be available and suitable for reading from a height of 160 cm at least in one location in the station.

• (5) The typeface used for texts shall be easily readable.

• (6) All safety, warning, mandatory action and prohibition signs shall include pictograms.

• (7) Tactile information signage shall be fitted in:
• — toilets, for functional information and call for aid if appropriate,
• — lifts in accordance with the specification referenced in Appendix A, Index [1].

• (8) Time information presented in digits shall be in the 24 h system.

• (9) The following specific graphic symbols and pictograms shall be fitted with the wheelchair symbol in accordance with Appendix N:
• — directional information for wheelchair specific routes;
• — indication of the wheelchair accessible toilets and other amenities if provided;
• — if there is train configuration information on the platform, indication of the wheelchair boarding location. The symbols are permitted to be combined with other symbols (for example: lift, toilet, etc.).

• (10) Where inductive loops are fitted, those shall be indicated by a sign as described in Appendix N.

• (11) In wheelchair accessible toilets, where hinged handrails are provided, a graphic symbol showing the rail in both the stowed and deployed position shall be provided.

- (12) There shall be no more than five pictograms, in addition to a directional arrow, indicating a single direction placed adjacent to each other at a single location.

• (13) Displays shall be sized to show individual station names (which may be abbreviated) or words of messages. Each station name, or words of messages, shall be displayed for a minimum of 2 seconds. The term ‘display’ shall be understood as any support of dynamic information.

- (14) If a scrolling display is used (either horizontal or vertical), each complete word shall be displayed for a minimum of 2 seconds and the horizontal scrolling speed shall not exceed 6 characters per second.

• (15) Displays shall be designed for a maximum viewing distance in accordance with the following formula: Reading distance in mm divided by 250 = character height (for example: 10 000 mm/250 = 40 mm).

4.2.1.11.   Spoken information

• (1) The spoken information shall have a minimum STI-PA level of 0,45, in accordance with the specification referenced in Appendix A, index 5.

4.2.1.12.   Platform width and edge of platform

• (1) The danger area of a platform commences at the rail side edge of the platform and is defined as the area where passengers are not allowed to stand when trains are passing or arriving.

• (2) It is permitted for the width of the platform to be variable on the whole length of the platform.

• (3) The minimum width of the platform without obstacles shall be the width of the danger area plus the width of two opposing freeways of 80 cm (160 cm). This dimension may taper to 90 cm at the platform ends.

• (4) It is permitted to have obstacles inside this freeway of 160 cm. Equipment required for the signalling system and safety equipment shall not be considered as obstacles in this point. The minimum distance from obstacles to the danger area shall be according to the following table: Table 4 Minimum distance from obstacles to the danger area Length of obstacles (measured parallel to the platform edge) Minimum distance to the danger area < 1 m (note 1) — small obstacle 80 cm 1 m to < 10 m — large obstacle 120 cm Note 1: if the distance between two small obstacles is less than 2,4 m measured parallel to the platform edge they shall be considered as one large obstacle. Note 2: Within this minimum distance from a large obstacle to the danger area it is permitted to have additional small obstacles as long as the requirements for small obstacles (minimum distance to danger area and minimum distance to next small obstacle) are met.

- (6) The boundary of the danger area, furthest from the rail side edge of the platform, shall have a visual marking and tactile walking surface indicators.

• (7) The visual marking shall be a contrasting, slip resistant, warning line with a minimum width of 10 cm.

- (8) Tactile walking surface indicators can be one of the two types:

• — an attention pattern indicating a hazard at the boundary of the danger area
• — a guiding pattern indicating a path of travel at the safe side of the platform

• (9) The material at the rail side edge of the platform shall contrast with the darkness of the gap.

4.2.1.13.   End of platform

• (1) The end of the platform shall either be fitted with a barrier that prevents public access or shall have a visual marking and tactile walking surface indicators with an attention pattern indicating a hazard.

4.2.1.14.   Boarding aids stored on platforms

• (1) If a platform ramp is used, it shall comply with the requirements of point 5.3.1.2.

• (2) If a platform lift is used, it shall comply with the requirements of point 5.3.1.3.

• (3) A secure storage method shall be provided to ensure that boarding aids, including portable ramps, when stored on a platform, do not cause an obstruction or pose any hazard to passengers.

4.2.1.15.   Passenger track crossing to platforms

- (1) Level track crossings are permitted to be used as part of a step-free route or of an obstacle-free route.

• (2) If level track crossings are used as parts of step free routes in addition to other routes, they shall:
• — have a minimum width of 120 cm (less than 10 m in length) or 160 cm (10 m or more in length).
• — have moderate slopes; a steep gradient is only allowed for ramps on short distances
• — be designed so that the smallest wheel of a wheelchair, as defined in appendix M, cannot be trapped within the crossing surface and the rail
• — where accesses to level crossings are equipped with safety chicanes in order to prevent people from unintended/uncontrolled crossing of the tracks, the minimum width of the walkways in the straight line and in the chicane can be less than 120 cm with a minimum of 90 cm; it shall be sufficient for a wheelchair user to manoeuvre.

- (3) If level track crossings are used as parts of obstacles free routes, unique solution for all passengers, they shall

• — meet all specifications above,
• — have visual and tactile markings to identify the beginning and the end of the crossing surface.
• — be supervised, or, on the basis of national rules, equipment for a safe crossing of blind or visually impaired people shall be provided and/or the level crossing shall be operated for a safe crossing of visually impaired people

• (4) If any of the above requirements cannot be met, the level track crossing shall not be considered part of a step-free route or of an obstacle-free route.

4.2.2.   Rolling Stock Subsystem

• (1) In light of the essential requirements in Section 3, the functional and technical specifications of the subsystem rolling stock related to accessibility for persons with disabilities and persons with reduced mobility are arranged as follows:
• — Seats
• — Wheelchair spaces
• — Doors
• — Lighting
• — Toilets
• — Clearways
• — Customer information
• — Height changes
• — Handrails
• — Wheelchair accessible sleeping accommodation
• — Step position for vehicle access and egress

4.2.2.1.   Seats

4.2.2.1.1.   General

• (1) Handholds or vertical handrails or other items that can be used for personal stability, whilst using the aisle, shall be provided on all aisle-side seats unless the seat, when in the upright position, is within 200 mm of:
• — the back of another seat facing in the opposite direction which is fitted at its aisle side with a handhold or a vertical handrail or other items that can be used for personal stability,
• — a handrail or a partition provided at the aisle side of the seat.

• (2) Handholds or other items that can be used for personal stability shall be positioned at a height of between 800 mm and 1 200  mm above the floor, measured from the centre of the usable part of the handhold, shall not protrude into the clearway and shall contrast with the seat.

• (3) In seating areas with fixed longitudinal seats, handrails shall be used for personal stability. These handrails shall be at a maximum distance of 2 000  mm apart, shall be positioned at a height of between 800 mm and 1 200  mm above the floor and shall contrast with the vehicle interior surroundings.

• (4) The handholds or other items shall not have sharp edges.

4.2.2.1.2.   Priority seats

4.2.2.1.2.1.   General

• (1) Not less than 10 per cent of the seats by fixed trainset or individual vehicle, and by class shall be designated as priority seats for the use of persons with disabilities and persons with reduced mobility.

• (2) The priority seats and vehicles containing them shall be identified by signs complying with Appendix N. It shall be stated that other passengers shall make such seats available to those who are eligible to use them when required. That identification is not required for units intended to be operated exclusively within a seat reservation system: that shall be reported in the technical documentation referred to in point 4.2.12 of the LOC&PAS TSI.

• (3) The priority seats shall be located within the passenger saloon and in close proximity to external doors. In double deck vehicles or trainsets, priority seats can be present on both decks.

• (4) The level of equipment fitted to the priority seats shall, as a minimum, be the same as that fitted to general seats of the same type.

• (5) When seats of a certain type are fitted with armrests, priority seats of the same type shall be fitted with movable armrests. This excludes armrests placed along the vehicle body side or along a partition wall in case of compartments. The movable armrest shall move into a position in line with the seat back cushion to enable unrestricted access to the seat or to any adjacent priority seats.

• (6) Priority seats shall not be tip-up seats.

• (7) Each priority seat and the space available to its user shall comply with the specification referenced in Appendix A, Index [16].

• (8) The whole useful sitting surface of the priority seat shall be a minimum of 450 mm wide (see specification referenced in Appendix A, Index [16]).

• (9) The top of each priority seat cushion shall be between 430 and 500 mm above floor level at the front edge of the seat.

• (10) The clear headroom above each seat shall be at least 1 680  mm from floor level, except on double-decker trains on which luggage racks are provided above the seats. In such case reduced headroom of 1 520  mm is permitted for priority seats underneath the luggage racks, provided that at least 50 % of priority seats maintain headroom of 1 680  mm.

• (11) Where reclining seats are fitted, the dimensions shall be measured when the seats are in their fully upright position.

4.2.2.1.2.2.   Uni-directional seats

• (1) Where uni-directional priority seats are provided, the clearance in front of each seat shall comply with the specification referenced in Appendix A, Index [16].

• (2) The distance between the front surface of the seat back and the vertical plane through the rearmost part of the seat in front shall be a minimum of 680 mm, noting that the required seat pitch shall be measured from the centre of the seat 70 mm above where the cushion meets the back support.

- (3) There shall also be a clear space between the front edge of the seat cushion and the same vertical plane for the seat in front of a minimum of 230 mm.

4.2.2.1.2.3.   Facing seats arrangement

• (1)Where facing priority seats are provided, the distance between the front edges of the seat cushions shall be a minimum of 600 mm (See the specification referenced in Appendix A, Index [16]). Such distance shall be maintained even if one of the facing seats is not a priority seat.

• (2)Where facing priority seats are equipped with a table, there shall be a minimum clear horizontal distance between the front edge of the seat cushion and the leading edge of the table of at least 230 mm (See the specification referenced in Appendix A, Index [16]). When one of the facing seats is not a priority seat, its distance to the table can be reduced provided that the distance between the front edges of the seat cushions remains 600 mm. Sidewall mounted tables the length of which does not extend over the centre line of the window seat do not need to be considered for conformity with this point.

4.2.2.2.   Wheelchair spaces

• (1) According to the length of the unit, excluding the locomotive or power head, there shall be in that unit not less than the number of accessible wheelchair spaces shown in the following table: Table 5 Minimum number of wheelchair spaces per unit length Unit length Number of wheelchair spaces by unit Less than 30 m 1 wheelchair space 30 to 205 metres 2 wheelchair spaces More than 205 to 300 metres 3 wheelchair spaces More than 300 metres 4 wheelchair spaces

• (2) To ensure stability, the wheelchair space shall be designed for the wheelchair to be positioned either facing or back to the direction of travel.

• (3) Over the full length of the wheelchair space the width shall be 700 mm from floor level to a minimum height of 1 450  mm with an additional 50 mm width to give clearance for hands on each side that is adjacent to any obstacle that will inhibit clearance for the wheelchair users hands (e.g. wall or structure) from a height of 400 mm to 800 mm above floor level (if one side of the wheelchair is adjacent to the aisle there is no additional 50 mm requirement for that side of the wheelchair as it is already free space).

• (4) The minimum distance in the longitudinal plane between the back of the wheelchair space and the next surface shall be in accordance with the specification referenced in Appendix A, Index [16].

• (5) There shall be no obstruction of the designated space between the floor and the ceiling of the vehicle other than an overhead luggage rack, a horizontal handrail in accordance with the requirements of point 4.2.2.9 attached to the wall or ceiling of the vehicle, or a table.

• (6) The back of the wheelchair space shall be a structure or other acceptable fitting of at least 700 mm wide. The height of the structure, or fitting, shall be capable of preventing a wheelchair that has been positioned with its back against the structure or fitting, from tipping over backwards.

• (7) Tip-up seats may be installed in the wheelchair space but, when in the stowed position, shall not encroach on the dimensional requirements of the wheelchair space.

• (8) There shall be no equipment such as bicycle hooks or ski racks in the wheelchair space or directly in front of it.

• (9) At least one seat shall be available either side-by-side with or face-to-face to each of the wheelchair spaces for a companion to travel with the wheelchair user. That seat shall offer the same level of comfort as the other passenger seats and may also be situated on the opposing side of the aisle.

• (10) On trains with a design speed higher than 250 km/h excepting double deck trains, it shall be possible for a wheelchair user occupying a wheelchair space to transfer onto a passenger seat that shall be equipped with a movable armrest. Such transfer is made by the wheelchair user in autonomy. In that case, it is allowed that the companion seat is shifted to another row. This requirement is applicable up to the number of wheelchair spaces per unit specified in table 5.

• (11) The wheelchair space shall be fitted with a call for aid device that shall, in the event of danger, provide to a wheelchair user the possibility to inform a person who can take appropriate action.

- (12) The call for aid device shall be placed within the comfortable reach range of the person using the wheelchair as shown in the specification referenced in Appendix A, Index [9].

• (13) The call for aid device shall not be placed within a narrow recess which prevents immediate intentional palm operation but can be protected from unintentional use.

• (14) The interface of the call for aid device shall be as set out in point 5.3.2.6.

• (15) A sign conforming to appendix N shall be placed immediately next to, or in the wheelchair space so as to identify the space as the wheelchair space.

4.2.2.3.   Doors

4.2.2.3.1.   General

• (1) These requirements apply only to doors providing access to another public part of the train, with the exclusion of toilet doors.

• (2) To latch or unlatch a manually operated door, for use by the public, the control device shall be operable by the palm of the hand exerting a force not exceeding 20 N.

• (3) Door controls, whether manual, pushbuttons or other devices, shall contrast with the surface on which they are mounted.

• (4) Their interface with passengers shall comply with the specifications of point 5.3.2.1.

• (5) If both open and closed door control devices are fitted one above the other, the top device shall always be the open control.

4.2.2.3.2.   Exterior doors

• (1)All exterior passenger doorways shall have a minimum clear useable width of 800 mm when open.

• (2)On trains with a design speed lower than 250 km/h, wheelchair access doors offering a level access as defined in point 2.3 shall have a minimum clear useable width of 1 000  mm when open.

• (3)All exterior passenger doorways shall be marked on the outside in a way that gives a contrast to the vehicle body-side surrounding them.

• (4)The designated wheelchair exterior accessible doorways shall be the closest doorways to the designated wheelchair spaces.

• (5)The doors to be used for wheelchair access shall be clearly labelled with a sign in accordance with Appendix N.

• (6)From the inside of the vehicle the position of external doorways shall clearly be marked by use of contrasted adjacent flooring.

• (7)Audible and visible signals shall be given to persons inside and outside the train when doors are operated or about to operate.

• (8)The door operating signals are the following:

• (a) when a door is released for opening, a door opening signal shall be given; it shall last a minimum of 5 seconds unless the door is operated, in which case it may cease after 3 seconds;

• (b) when a door is automatically or remotely opened by the driver or other member of the train crew, a door opening signal shall be given; it shall last a minimum of 3 seconds from the moment that the door starts to open;

• (c) when a door, that is automatically or remotely closed, is about to operate, a door closing signal shall be given; it shall start a minimum of 2 seconds before the door starts to close and shall continue until the door is closed;

• (d) when a door is closed locally (by a passenger or crew), a door closing signal shall be given; it shall start following the operation of the control device and shall continue until the door is closed.

• The audible and visible door closing signal can be omitted when a door is closing for reasons other than departure if alternative means are in place to mitigate the risk of injury to the passengers and the train crew. The provision of audible and visible door closing signals or of the alternative means shall be equally accepted in all Member States.

• (9)The audible door opening signal for persons outside the train can be omitted when a door finding signal is provided. A door finding signal shall sound continuously whilst the door is released or available to be opened, or both.

• (10)The sound source for door signals shall be in the area local to the control device.

• If there is no control device, the sound source for door signals shall be located adjacent to the doorway.

• If a separate sound source is used for the door closing signal, it can be either local to the control device or adjacent to the doorway.

• If an external door finding signal is provided, its sound source shall be located in the area local to the control device, and the sound source for the door closing signal shall be located in the area adjacent to the doorway.

• (11)The visible signals shall be visible from inside and outside the train and shall be located such that they minimise the opportunity for them to be obscured by passengers located in the vestibule. Visible signals shall be in accordance with the specification referenced in Appendix A, Index [19].

• (12)Passenger doors audible signals shall be in accordance with the specification in Appendix G.

• (13)The method of door activation shall be by train crew, semi-automatic (for instance, passenger pushbutton operation) or automatic.

• (14)The door control shall be located either next to or on the door leaf.

• (15)The centre of exterior door opening control, operable from the platform, shall be not less than 800 mm and not more than 1 200  mm measured vertically above platforms, for all platforms for which the train is designed. If the train is designed for a single platform height, the centre of exterior door opening control shall be not less than 800 mm and not more than 1 100  mm measured vertically above that platform height.

• (16)The centre of internal door opening control for the exterior door shall be not less than 800 mm and not more than 1 100  mm measured vertically above the vehicle floor level.

4.2.2.3.3.   Interior doors

• (1) Internal automatic and semi-automatic doors shall incorporate devices that prevent passengers becoming trapped during operation of the doors.

• (2) Interior doors that are made available for wheelchair users shall have a minimum clear useable width of 800 mm.

- (3) The force required to open or close a manual door shall not exceed 60 N.

• (4) The centre of interior door controls shall be not less than 800 mm and not more than 1 100  mm measured vertically above the vehicle floor level.

- (5) Automatic inter-vehicle connecting doors shall operate either synchronously as a pair, or the second door shall automatically detect the person moving towards it and open.

• (6) If more than 75 % of a door's surface is made of a transparent material, it shall be clearly marked with visual indicators.

4.2.2.4.   Lighting

Minimum values of average illuminance in the passenger areas shall be in accordance with the specification referenced in Appendix A, Index [6]. Requirements relative to the uniformity of those values are not applicable for conformity with this TSI.

4.2.2.5.   Toilets

- (1) When toilets are fitted in a train, a universal toilet shall be provided accessible from the wheelchair space.

• (2) The standard toilet shall be compliant with the requirements of points 5.3.2.2 and 5.3.2.3.

• (3) The universal toilet shall be compliant with the requirements of points 5.3.2.2 and 5.3.2.4.

• (4) When toilets are fitted in a train a baby nappy changing facility shall be provided. If separate nursery facilities are not provided or if separate nursery facilities are provided but are not accessible to a wheelchair user, a table shall be incorporated within the universal toilets. It shall be compliant with the requirements of point 5.3.2.5.

4.2.2.6.   Clearways

• (1)From the vehicle entrance, the following sections of the clearway shall be in accordance with the specification referenced in Appendix A, Index [17]:

• — through the vehicles,

• — between connecting vehicles of a single trainset,

• — to and from wheelchair accessible doors, wheelchair spaces and wheelchair accessible areas including sleeping accommodation and universal toilets if provided.

• (2)The minimum height requirement does not need to be verified in:

• — all areas of double-deck vehicles,

- — gangways and door areas of single deck vehicles.

• In those areas, reduced headroom is accepted as a consequence of structural constraints (gauge, physical space).

• (3)A turning space, with a minimum diameter of 1 500  mm, shall be provided adjacent to the wheelchair space and in other locations where wheelchairs are supposed to turn 180o. The wheelchair space may be part of the turning circle.

• (4)If a change in direction is required for a wheelchair user, the clearway width of both corridors or corridor and door shall be in accordance with the specification referenced in Appendix A, Index [17].

4.2.2.7.   Customer Information

4.2.2.7.1.   General

• (1) The following information shall be provided:
• — Safety Information and safety instructions
• — Audible safety instructions coupled with visible signals in case of emergency
• — Warning, prohibition and mandatory actions signs
• — Information concerning the route of the train, including information about delays and unplanned stops,
• — Information concerning the location of on-board facilities

• (2) Visual information referred to in point (1) shall contrast with its background.

• (3) The typeface used for texts referred to in point (1) shall be easily readable.

• (4) Time information presented in digits shall be in the 24 h system

4.2.2.7.2.   Signage, pictograms and tactile information

• (1) All safety, warning, mandatory action and prohibition signs shall include pictograms and shall be designed according to the specification referenced in Appendix A, index 7.

• (2) There shall be no more than five pictograms, in addition to a directional arrow, indicating a single direction placed adjacent to each other at a single location.

• (3) The following specific pictograms shall be fitted with the wheelchair symbol in accordance with appendix N:
• — Directional information for wheelchair accessible amenities
• — Indication of the wheelchair accessible door location outside the train
• — Indication of the wheelchair space inside the train
• — Indication of the universal toilets The symbols can be combined with other symbols (for example: carriage number, toilet, etc.).

• (4) Where inductive loops are fitted these shall be indicated by a pictogram complying with appendix N.

• (5) In universal toilets, where hinged handrails are provided, a pictogram showing the rail in both the stowed and deployed positions shall be provided.

• (6) If a vehicle provides reserved seats then the number or letter of that vehicle (as used in the reservation system) shall be displayed externally on or adjacent to all its access doors. The number or letter shall be displayed in characters not less than 70 mm high and shall be visible when the door is open and closed.

• (7) If seats are identified by numbers or letters, the number or letter of the seat shall be displayed on or adjacent to every seat in characters not less than 12 mm high. Such numbers and letters shall contrast with their background.

• (8) Tactile information signage shall be fitted in:
• — Toilets and wheelchair accessible sleeping accommodation, for functional information and call for aid device if appropriate
• — Rolling stock, for the open/close button of passenger accessible doors and call for aid devices

4.2.2.7.3.   Dynamic visual information

• (1)The final destination or route shall be displayed on the outside of the train on the platform side adjacent to at least one of the passenger access doors on at least alternate vehicles of the train.

• (2)Where trains operate in a system in which dynamic visual information is given on the station platform every 50 m or less, and destination or route information is also provided on the front of the train, it is not mandatory to provide information on the sides of vehicles.

• (3)The final destination or route of the train shall be displayed inside each vehicle.

• (4)The next stop of the train shall be displayed such that it can be read from at least 51 % of passenger seats inside each vehicle including 51 % of the priority seats, and from all wheelchair spaces.

• (5)The dynamic visual information system shall have the capability to display the next stop of the train at least two minutes before arrival at the station concerned. If the next station is less than two minutes planned journey time away, the system shall have the capability to display the next station immediately following departure from the previous station.