Regulation (EU) 2026/2202 of the European Parliament and of the Council of 16 September 2026 amending Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights and Council Regulation (EC) No 2027/97 on air carrier liability in respect of the carriage of passengers and their baggage by air (Text with EEA relevance)

1. Where the operating air carrier cannot reroute the passenger within five hours from the time of departure indicated on the passenger’s ticket of the missed connecting flight, the operating air carrier shall, without undue delay, also offer the passengers concerned reimbursement in accordance with Article 8(1), first subparagraph, point (a).

1. Passengers shall also have a right to receive, upon request, compensation from the air carrier operating the disrupted flight in accordance with Article 7, if they reach their final destination with a delay at arrival exceeding three hours.

By way of derogation from the definition of delay at arrival, in the case of missed connecting flights, the delay at arrival shall be calculated from the time of arrival at the final destination, as indicated on the passenger’s ticket, prior to the missed connecting flight.

Article 6c

Extraordinary circumstances

1. For the purpose of this Regulation, extraordinary circumstances include, but are not limited to, the events on the list of extraordinary circumstances set out in the Annex.

1. An operating air carrier shall be obliged to pay compensation in accordance with Article 7, unless it can prove that the cancellation, delay or missed connecting flight was caused by extraordinary circumstances and the cancellation, delay or missed connecting flight could not have been avoided even if the air carrier had taken all reasonable measures. Extraordinary circumstances may only be invoked where there is a direct causal link between the occurrence of that circumstance and the disruption to the flight. The burden of proof with regard to establishing the existence of that direct causal link and establishing that the air carrier has taken all reasonable measures to avoid the disruption shall rest with the operating air carrier.’

;

• (9) Article 7 is replaced by the following:

‘Article 7

Right to compensation

1. Where reference is made to this Article, passengers shall receive compensation amounting to:

• (a) EUR 250 for journeys of 1 500 kilometres or less;

• (b) EUR 400 for all intra-Union journeys of more than 1 500 kilometres, and for all other journeys between 1 500 kilometres and 3 500 kilometres;

• (c) EUR 600 for all journeys not falling under points (a) or (b).

1. Operating air carriers may reduce the compensation provided for in paragraph 1, point (c), by 50 % if the arrival time does not exceed the scheduled arrival time of the journey originally booked by four hours and where:

• (a) passengers are offered rerouting at a later time to their final destination on an alternative flight pursuant to Article 8(1), first subparagraph, point (b); or

• (b) there is a delay at arrival of the journey originally booked.

1. In the case of rerouting in accordance with Article 8(1), first subparagraph, point (b), after a cancellation, where the rerouted journey is scheduled to depart more than one hour before the scheduled departure time of the original journey or flight, the operating air carrier may reduce the compensation provided for in Article 5:

• (a) by 50 % if the scheduled time of departure is brought forward by less than two hours and the passenger has taken the flight;

• (b) by 25 % if the scheduled time of departure is brought forward by less than three hours and the passenger has taken the flight.

1. Where a passenger may have a right to compensation in accordance with Article 5(4), Article 6(4) or Article 6b(3), the operating air carrier shall, within 96 hours of the termination of the journey, electronically provide the passenger, on a durable medium, with information on the passenger’s right to compensation, and clear instructions on how to submit a request for compensation.

1. In determining the distances for the purpose of this Regulation, the basis for the calculation shall be the distance between the initial point of departure and the final destination. In the case of a connecting flight, only the initial point of departure and the final destination shall be taken into consideration. Those distances shall be measured by the great circle route method.

1. Where the passenger has chosen to continue his or her journey pursuant to Article 8(1), first subparagraph, point (a), (b) or (c), and a further disruption occurs during rerouting, the passenger shall retain his or her right to receive any further compensation during rerouting to his or her initial point of departure or to his or her final destination.

1. The compensation shall be paid by electronic bank transfer or, if explicitly agreed by the passenger on a durable medium, by other means.

1. The burden of proof with regard to establishing when and how the passenger accepted the agreement concerning the form of payment of compensation set out in paragraph 7 shall rest with the operating air carrier.

1. Requests for compensation under this Article shall be submitted by the passenger within nine months of the actual date of departure indicated on the passenger’s ticket. Where a request is submitted by a third party on behalf of passengers, the operating air carrier may require evidence of a valid mandate to act. Operating air carriers shall immediately acknowledge receipt of the request on a durable medium. Within 30 calendar days of the receipt of the request, the operating air carrier shall either pay the compensation or provide the passenger with a justification for not paying the compensation in which case information on the handling of complaints under Article 15a must be provided. If, under the conditions set out in Article 6c(2), the operating air carrier invokes an extraordinary circumstance, it shall specify which extraordinary circumstance listed in the Annex it invokes and, if it invokes an event which is not on that list, it shall specify which event it invokes and the reasons why it should be considered an extraordinary circumstance. Whenever the operating air carrier invokes an extraordinary circumstance, it shall provide a clear and substantiated explanation, including a concise explanation on how the extraordinary circumstance invoked meets the conditions on direct causal link and all reasonable measures set out in Article 6c(2).

Where the operating air carrier does not pay the requested compensation, the passenger may submit a complaint in accordance with Article 15a.’

;

• (10) Article 8 is replaced by the following:

‘Article 8

Right to reimbursement or rerouting

1. In the case of a disruption, the operating air carrier shall, without undue delay and under the conditions set out in Article 4, 5, 6 or 6b and in this Article, offer the passengers a choice between the following options, to be provided free of charge:

• (a) automatic reimbursement within seven calendar days from the passenger’s choice, by electronic bank transfer or, if explicitly agreed by the passenger on a durable medium, by other means, of the full price of the tickets and the intermediation fees, where applied, for the part or parts of the journey or journeys not made, and for the part or parts of the journey or journeys already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plans, together with, where relevant, a return flight to the initial point of departure, at the earliest opportunity after the time of departure indicated on the passenger’s ticket or, in agreement with the passenger, before that time;

• (b) continuation of the passenger’s journey by rerouting the passenger, under comparable transport conditions, to his or her final destination at the earliest opportunity after the time of departure indicated on the passenger’s ticket or, in agreement with the passenger, before that time; or

• (c) rerouting the passenger, under comparable transport conditions, to his or her final destination at a later date at the passenger’s convenience, subject to the availability of seats.

Where the airport managing body activates its contingency plan in accordance with Article 10a, the deadline referred to in point (a) of the first subparagraph of this paragraph may be extended to 30 calendar days.

1. In order for the passenger to reach his or her destination as determined pursuant to paragraph 1, first subparagraph, point (b), at the earliest opportunity and with a total travel time as close as reasonably possible to the scheduled total travel time of the original flight, the operating air carrier shall, subject to availability, offer at least one of the following alternative options for the passenger’s consideration, and explicit agreement on a durable medium:

• (a) a flight or connecting flights, following the same route as set out in the air transport contract;

• (b) a different route between the same airport of departure and of arrival as stated in the air transport contract;

• (c) rerouting to or from an alternative airport to the airport stated in the air transport contract, in which case, the operating air carrier shall bear the cost of transferring the passenger between the airport stated in the air transport contract and the alternative airport;

• (d) the use of services operated by another air carrier; or

• (e) where appropriate for the distance to be travelled, the use of another mode of transport.

In the event of rerouting with another air carrier or by another mode of transport, the operating air carrier shall remain responsible for providing information, assistance and rerouting only until the departure of that rerouting service. The operating air carrier shall remain responsible for compensation for delay at arrival at the final destination in accordance with Article 7. The operator of the rerouting service shall be responsible for all other rights connected to that service in accordance with the applicable Union law on passenger rights for that mode of transport.

1. Where a passenger informed the operating air carrier of his or her choice to continue his or her journey in accordance with paragraph 1, point (b), and paragraph 5 of this Article, and if the operating air carrier has not offered, within three hours, rerouting under comparable transport conditions, the passenger may arrange his or her own rerouting in accordance with paragraph 2 of this Article. If the passenger chooses to arrange his or her own rerouting, the passenger shall inform the operating air carrier accordingly. The passenger shall have the right to refuse rerouting options if those rerouting options are not under comparable transport conditions, and, in such a case, shall maintain his or her right to assistance in accordance with Article 9 while waiting for the rerouting.

In the case of a cancellation, the first subparagraph shall apply from the time of departure indicated on the passenger’s ticket.

When arranging their own rerouting, the passengers shall limit the expenses to those that are necessary, reasonable and appropriate. The operating air carrier shall reimburse the expenses not exceeding 400 % of the full price of the ticket or tickets and intermediation fees, where applied, incurred by the passenger within 14 calendar days of the submission of the request. Where the airport managing body activates its contingency plan, the operating air carrier may extend that deadline to 30 calendar days.

1. Without prejudice to the other provisions of this Article, where a passenger has organised a stopover, he or she shall have the additional right to refuse rerouting options, if those rerouting options omit that stopover.

1. A passenger may choose between reimbursement in accordance with paragraph 1, first subparagraph, point (a), or rerouting at a later date in accordance with paragraph 1, first subparagraph, point (c), until the passenger has accepted rerouting at the earliest opportunity offered by the operating air carrier in accordance with paragraph 1, first subparagraph, point (b), or until the passenger has decided to self-reroute in accordance with paragraph 3.

The passenger shall inform the operating air carrier of his or her choice.

1. The operating air carrier shall, at the passenger’s request, provide the information set out in this Article in paper form. The operating air carrier shall ensure that the choice made by the passenger pursuant to this Article is explicitly confirmed on a durable medium.

1. The options set out in paragraph 1 shall be clearly displayed, without being subject to pre-selection, default settings or additional procedural burdens which favour one option.’

;

• (11) the following article is inserted:

‘Article 8a

Vouchers

1. Where a passenger is entitled to compensation in accordance with Article 7, or reimbursement in accordance with Article 8(1), first subparagraph, point (a), or Article 10(2), the air carrier may offer the passenger the choice of a voucher of a value corresponding to at least the amount of the reimbursement or to the compensation due.

1. The passenger shall not be obliged to accept a voucher instead of payment. Acceptance shall be valid only if the passenger has given explicit consent on a durable medium. All options provided for in Article 7(7) and Article 8(1), first subparagraph, point (a), shall be clearly displayed, without being subject to pre-selection, default settings or additional procedural burdens which favour one option.

1. The air carrier shall inform the passenger clearly on a durable medium of the information set out in paragraphs 2, 4, 5 and 6, before the passenger exercises the choice referred to in paragraph 1.

1. A voucher shall:

• (a) have a maximum validity period of 12 months from the date on which the passenger accepts the voucher; that validity period may be extended once only, for an additional maximum period of 12 months, provided that both the passenger and the air carrier explicitly agree to that extension on a durable medium;

• (b) be useable in full or in part for any services of the air carrier during its validity period, including services booked during the validity of the voucher but performed after its expiry date;

• (c) be issued on a durable medium and clearly state its value, validity period and the conditions of use; if the value is higher than the payment to which the passenger is entitled under Article 7, Article 8(1), first subparagraph, point (a), or Article 10(2), the voucher shall indicate this.

1. The passenger and the air carrier may agree to a full or partial payment at any time before the voucher is redeemed or expires despite the initial choice by the passenger of a voucher.

1. The air carrier shall automatically reimburse the remaining amount of the voucher concerned without undue delay and, in any event, at the latest within seven calendar days:

• (a) to the passenger after the end of its validity period, if the voucher has not been redeemed; this also applies to any remaining amount of the voucher concerned in the case of a previous partial redemption;

• (b) to the passenger when, before the validity period of a voucher expires, the passenger and the air carrier agree to such reimbursement; or

• (c) to the person handling the deceased passenger’s affairs in the case of death of the passenger concerned, following the request of that person and on presentation of appropriate supporting documentation on a durable medium.’

;

• (12) Article 9 is replaced by the following:

‘Article 9

Right to assistance

1. Where reference is made to this Article, passengers shall be offered, free of charge, the following:

• (a) refreshments every two hours of waiting time;

• (b) a meal after three hours and every five hours of waiting time thereafter with a maximum of three meals per day;

• (c) internet access and two telephone calls.

The operating air carrier may limit or decline the assistance provided pursuant to the first subparagraph if its provision would further delay the departure of the delayed flight or the rerouting, including the departure of the alternative transportation.

1. In addition, where a stay of one or more nights becomes necessary while waiting for the flight or alternative transportation, passengers shall be offered, free of charge, the following:

• (a) hotel accommodation;

• (b) transport from the airport to the hotel accommodation and return.

1. The operating air carrier may use vouchers to meet its obligations pursuant to paragraph 1, first subparagraph, points (a) and (b), and paragraph 2. The vouchers provided in accordance with paragraph 1 shall be able to be used in all shops providing food and refreshments at the airport where the passengers concerned are stranded, on board their flight, and, as appropriate, at the accommodation provided pursuant to paragraph 2, point (a). A voucher for hotel accommodation provided in accordance with paragraph 2, point (a), can only be issued if the operating air carrier has pre-booked a room for the passenger concerned.

1. Where the operating air carrier does not meet its obligations pursuant to paragraphs 1, 2 and 3, the passengers concerned may make their own arrangements. The air carrier operating the disrupted flight shall reimburse the expenses incurred by the passengers within 14 calendar days of the submission of the request for reimbursement, to the extent those expenses are necessary, reasonable and proportionate to the duration of the waiting time and to the costs of refreshments and meals at the location of the airport or the location of the accommodation where the passengers are stranded. Where the airport managing body activates its contingency plan, the air carrier operating the disrupted flight may extend that deadline to 30 calendar days.

1. At all Union airports with commercial passenger traffic, the airport managing body shall put in place arrangements to ensure that drinking water and recharging stations for electronic devices can be made available, free of charge, regardless of the time of day, flight or terminal.

1. If the disruption is caused by extraordinary circumstances and the disruption could not have been avoided even if the air carrier had taken all reasonable measures, the air carrier may limit the hotel accommodation provided in accordance with paragraph 2, point (a), to a maximum of three nights.

1. Where a passenger opts for reimbursement pursuant to Article 8(1), first subparagraph, point (a), while being at the initial point of departure, or opts for rerouting at a later date pursuant to Article 8(1), first subparagraph, point (c), the passenger shall have no further rights with regard to assistance pursuant to paragraphs 1 and 2 of this Article in relation to the relevant flight.’

;

• (13) Article 10 is replaced by the following:

‘Article 10

Upgrading and downgrading

1. If an operating air carrier places a passenger in a class of transport higher than that for which the ticket was purchased, it shall not request any supplementary payment.

1. If an operating air carrier places a passenger in a class of transport lower than that for which the ticket was purchased, it shall, within 14 calendar days of the downgrading, provide the passenger with an automatic reimbursement at least equivalent to:

• (a) 30 % of the flight price for flights of 1 500 kilometres or less;

• (b) 50 % of the flight price for all intra-Union flights of more than 1 500 kilometres, except flights between the European territory of the Member States and the French outermost regions, and for all other flights between 1 500 and 3 500 kilometres; or

• (c) 75 % of the flight price for all flights not falling under point (a) or (b), including flights between the European territory of the Member States and the French outermost regions.

1. Where the flight price is not indicated on the ticket, the reimbursement referred to in paragraph 2 of this Article shall be calculated based on the relevant proportion of the distance of the flight when compared to the total distance covered by the air transport contract, calculated in accordance with Article 7(5).

1. The flight price referred to in this Article excludes taxes and charges indicated on the ticket, as long as neither the requirement to pay those taxes and charges nor their amount depend on the class of transport for which that ticket has been purchased.

1. This Article shall not apply to ancillary services, such as specific seating or catering, which are independent from the class of transport and are sold separately.’

;

• (14) the following article is inserted:

‘Article 10a

Airport contingency plans

1. At a Union airport with a total annual passenger traffic volume of more than four million passengers for at least three consecutive years, the airport managing body shall ensure that the operations of the airport managing body and of airport essential service providers, in particular the air carriers, and the suppliers of groundhandling services, are coordinated through a proper contingency plan in view of possible situations of multiple cancellations, of multiple delays of flights, or both, leading to a considerable number of passengers being stranded at the airport. The contingency plan shall be set up to ensure that adequate information and assistance are given to stranded passengers and shall contain arrangements in order to minimise their waiting time and discomfort.

1. Airport contingency plans shall take into account the particular and individual needs of the passengers referred to in Article 11.

1. The contingency plan shall be set up in particular with the participation of the Airport Users Committee referred to in Council Directive 96/67/EC[^ntr*6-L_202602202EN.000101-E0024], of the providers of groundhandling services, and of other airport essential service providers, including providers of special assistance for persons with disabilities or persons with reduced mobility. The contingency plan shall be set up with the participation of the relevant authorities, where appropriate. The contingency plan shall also contain the contact details of the person or persons designated by the air carriers participating in the Airport Users Committee in order to represent them on the spot in the case of multiple cancellations, of multiple delays of flights, or both. The air carrier shall ensure that any designated person has the necessary means to assist passengers in accordance with the obligations arising from this Regulation in the case of a disruption.

1. The airport managing body shall communicate the contingency plan to the Airport Users Committee referred to in Directive 96/67/EC and, upon request, to the national enforcement body designated pursuant to Article 16 of this Regulation. The national enforcement body shall monitor the compliance of the airport managing body with the requirements of this Article.

1. A Member State may decide that an airport not covered by paragraph 1, located on its territory, is to meet the obligations laid down in paragraphs 1 to 4.

1. At Union airports with a total annual passenger traffic volume below the threshold set in paragraph 1 or not covered by a decision of a Member State pursuant to paragraph 5, the airport managing body shall make all reasonable efforts to coordinate airport users and to make arrangements with airport users to inform stranded passengers in the case of multiple cancellations, of multiple delays of flights, or both, leading to a considerable number of passengers being stranded at the airport.

[^ntr*6-L_202602202EN.000101-E0024]: Council Directive 96/67/EC of 15 October 1996 on access to the groundhandling market at Community airports (OJ L 272, 25.10.1996, p. 36, ELI: http://data.europa.eu/eli/dir/1996/67/oj).’;"

• (15) Article 11 is replaced by the following:

‘Article 11

Passengers with specific needs

1. The rights of persons with disabilities and of persons with reduced mobility laid down in this Article shall be without prejudice to the rights they enjoy in accordance with Regulation (EC) No 1107/2006.

1. All information provided to passengers in accordance with this Regulation shall be provided in an accessible format.

1. For the purposes of this Regulation, the following categories of passengers shall be considered “passengers with specific needs”:

• (a) persons with disabilities, persons with reduced mobility, and pregnant women, provided that the operating air carrier has been informed of their particular needs for assistance, if possible at the time of booking or at check-in, and at the latest when the passenger is informed of a disruption pursuant to Article 4(2), Article 5(1) or Article 6(1) or misses a connecting flight pursuant to Article 6b(1);

• (b) infants and unaccompanied minors; and

• (c) persons in need of specific medical assistance on the basis of medical clearance, unless they are denied boarding for reasons of safety.

Any notification provided to the air carrier in respect of the circumstances referred to in the first subparagraph shall be deemed to cover all journeys under an air transport contract.

1. Any person accompanying the persons referred to in paragraph 3 or accompanying a child, under the same air transport contract, shall be offered by the air carrier, free of charge, the possibility of being seated in a seat adjacent to that person or child. Where adjacent seats are unavailable, the air carrier shall endeavour to assist the accompanying person or persons to find adjacent seats.

1. At boarding, operating air carriers shall give priority to persons referred to in paragraph 3 and to any person or recognised assistance dogs accompanying them, as well as to children in a pram or a pushchair with their accompanying person.

1. Operating air carriers shall ensure, at no additional cost, that infants and children in need of a pram or a pushchair can be transported in their pram or pushchair, up to the boarding gate or aircraft door, and that that pram or pushchair is returned to them at the aircraft door, unless there are safety, security, capacity or operational constraints.

1. Where the airport managing body does not fulfil its obligations under Articles 7 and 8 of Regulation (EC) No 1107/2006 and, as a result, persons with disabilities and persons with reduced mobility miss their flight, the operating air carrier shall be responsible for providing compensation, rerouting and assistance to those passengers in accordance with Articles 7, 8 and 9 of this Regulation. The operating air carrier shall also provide such rerouting and assistance to their accompanying person in accordance with the conditions referred to in Article 4(2) of Regulation (EC) No 1107/2006.

The airport managing body shall reimburse the operating air carrier for the costs incurred by that operating air carrier in accordance with the first subparagraph of this paragraph. By 23 October 2027, the Commission shall adopt an implementing act in accordance with the examination procedure referred to in Article 16h(3) laying down the practical modalities for that reimbursement. That implementing act shall not undermine the air carrier’s responsibilities in relation to the provision of compensation, rerouting and assistance to passengers pursuant to this paragraph.

1. Where the air carrier, or its authorised agent, concludes a contract with a person acting on behalf of unaccompanied minors with a view to providing those minors with specific assistance for their journey, and, as a result of a failure to provide specific assistance, those minors miss their flight, the operating air carriers shall be responsible for providing compensation, rerouting and assistance to those minors in accordance with Articles 7, 8 and 9.

1. In applying the rerouting and assistance in accordance with Articles 8 and 9, the operating air carrier shall pay particular attention to the needs of the persons referred to in paragraph 3 of this Article. Air carriers shall provide that rerouting and assistance to those persons, including to any persons or recognised assistance dogs accompanying them, as soon as possible.

1. Article 9(6) shall not apply to a passenger referred to in paragraph 3 of this Article, or to any persons or recognised assistance dogs accompanying them.’

;

• (16) the following articles are inserted:

‘Article 11a

Personal item and hand baggage

1. Without prejudice to Regulation (EC) No 1107/2006, operating air carriers shall permit passengers to carry a personal item into the cabin and at no extra cost.

Without prejudice to Regulation (EC) No 1107/2006, operating air carriers shall, subject to the capacity of the aircraft cabin, permit passengers to carry a piece of hand baggage into the cabin.

Whenever air fares are offered or published, air fares including allowance for a piece of hand baggage shall be displayed by default before the start of any booking process.

This paragraph shall not prevent air carriers or intermediaries from offering commercially differentiated offers to passengers who voluntarily choose to travel without hand baggage.

1. In cases where specific reasons, such as safety reasons, capacity reasons or a change of the aircraft type since the booking was made, preclude the carriage in the cabin of a personal item or a piece of hand baggage referred to in paragraph 1, the operating air carrier may require at check-in or at the gate, as appropriate, that unchecked baggage be carried in the hold of the aircraft, but at no further cost to the passenger.

1. This Article does not affect the restrictions on unchecked baggage established by Union rules, such as those laid down in Regulation (EC) No 300/2008 of the European Parliament and of the Council[^ntr7-L_202602202EN.000101-E0025] and Commission Implementing Regulation (EU) 2015/1998[^ntr8-L_202602202EN.000101-E0026], or those established by international security and safety rules.

Article 11b

Boarding passes

Passengers shall not be denied boarding on the grounds that they used their own printed version of a digitally issued boarding pass on the condition that it is printed in a clear and machine-readable way. Passengers shall not be denied boarding on the grounds that they did not pay an additional charge for using their own printed version of a digitally issued boarding pass.

Where air carriers provide for digital boarding passes, passengers shall be able to obtain their boarding passes digitally, upon check-in, without any further request and shall not be obliged to have a user account or a specific application to obtain and print their boarding passes.

Air carriers may not impose an additional charge for providing the passenger with a printed version of a boarding pass if the passenger has already checked in.

[^ntr*7-L_202602202EN.000101-E0025]: Regulation (EC) No 300/2008 of the European Parliament and of the Council of 11 March 2008 on common rules in the field of civil aviation security and repealing Regulation (EC) No 2320/2002 (OJ L 97, 9.4.2008, p. 72, ELI: http://data.europa.eu/eli/reg/2008/300/oj)."

[^ntr*8-L_202602202EN.000101-E0026]: Commission Implementing Regulation (EU) 2015/1998 of 5 November 2015 laying down detailed measures for the implementation of the common basic standards on aviation security (OJ L 299, 14.11.2015, p. 1, ELI: http://data.europa.eu/eli/reg_impl/2015/1998/oj).’;"

• (17) Article 12 is replaced by the following:

‘Article 12

Further rights

1. This Regulation shall not affect the rights of passengers granted pursuant to other legal acts including Directive (EU) 2015/2302, unless otherwise provided for in this Article.

The compensation granted in accordance with Article 7 or the reimbursement granted in accordance with Article 10(2) of this Regulation shall be deducted from the compensation or price reduction granted in accordance with other legal acts, such as Directive (EU) 2015/2302, if the rights for which the compensation or price reduction is granted safeguard the same interest or have the same objective. Similarly, the compensation or price reduction granted in accordance with other legal acts, such as Directive (EU) 2015/2302, shall be deducted from the compensation granted in accordance with Article 7 or the reimbursement granted in accordance with Article 10(2) of this Regulation, if the rights for which the compensation or price reduction is granted safeguard the same interest or have the same objective.

Notwithstanding the right of a package travel organiser to seek redress or refunds in accordance with Article 22 of Directive (EU) 2015/2302, without prejudice to Article 13 of this Regulation, and by way of derogation from Article 8(1), first subparagraph, point (a), of this Regulation, if the flight is part of a package travel contract as defined in Article 3, point (3), of Directive (EU) 2015/2302, passengers shall have no right to reimbursement in accordance with this Regulation insofar as a corresponding right arises from Directive (EU) 2015/2302.

1. Without prejudice to relevant principles and rules of national law, including case-law, paragraph 1 of this Article shall not apply to volunteers in accordance with the conditions set out in Article 4(2).

1. When compensation or reimbursement has already been paid to the passenger in accordance with the legislation of a third country, the amount of such compensation or reimbursement shall be deducted from the amount of the compensation or reimbursement granted in accordance with this Regulation.’

;

• (18) the following article is inserted:

‘Article 12a

Correction of names

1. The operating air carrier shall, upon receipt of a request submitted at the latest 48 hours before the scheduled time of departure, correct spelling mistakes in a passenger’s name or, in the case of an administrative change, update a passenger’s name. Such a correction or update shall be made free of charge at least once and shall not constitute grounds for denied boarding in accordance with Article 4.

1. The request referred to in paragraph 1 may be submitted by:

• (a) a passenger in relation to that passenger’s name or the name of any passenger whose ticket is part of the same air transport contract as the ticket of the passenger submitting the request;

• (b) an intermediary in relation to the name of a passenger in respect of whom the intermediary has made the booking.

1. A correction or update made pursuant to paragraph 1 shall not constitute a transfer of a ticket from the passenger to another person.’

;

• (19) Article 13 is replaced by the following:

‘Article 13

Right of redress

In cases where an operating air carrier pays compensation or meets the other obligations incumbent on it pursuant to this Regulation, no provision of this Regulation or of national law may be interpreted as restricting its right to seek compensation from any person, including third parties, in accordance with the applicable Union or national law. In particular, this Regulation shall in no way restrict the right of the operating air carrier to seek compensation or to recover its costs from an airport or from another third party with which the operating air carrier concluded a contract.’

;

• (20) Article 14 is replaced by the following:

‘Article 14

Obligations to inform passengers

1. The operating air carrier and the intermediary shall include on its website and mobile application an information notice specifying rights under this Regulation, including information on the complaint handling process. In order to comply with that requirement, the operating air carrier and the intermediary may use a summary of the provisions of this Regulation prepared and made available to the public by the Commission in all official languages of the Union.

1. When offering tickets for a flight or connecting flights and prior to the purchase of the tickets for such flights, air carriers and intermediaries shall inform the passenger of the following:

• (a) the type of ticket or tickets being offered, in particular whether the ticket or tickets are covered by a single air transport contract or a combination of separate air transport contracts;

• (b) the rights and obligations of the passenger, the operating air carrier and the intermediary under this Regulation, as attached to the air transport contract, including information on complaint handling and on the reimbursement processes;

• (c) the deadline and the procedure by which a passenger can request a correction of a name as specified in Article 12a;

• (d) the terms and conditions of the air transport contract;

• (e) the procedure for retrieving personal items or hand baggage forgotten in the cabin; that information shall include electronic contact details, applicable forms, and any other pertinent details necessary for the passenger to initiate a request; and

• (f) the contact details for help and assistance in the case of a disruption.

1. An intermediary or an air carrier which sells tickets covered by a combination of air transport contracts shall inform the passenger prior to the purchase, that the tickets are covered by separate air transport contracts and that the rights under Articles 7, 8 and 9 relating to compensation, reimbursement, rerouting or assistance in the case of a missed subsequent flight do not apply under the separate air transport contract. That information shall be clearly stated and provided on a durable medium when selling the tickets.

1. The airport managing body or, where relevant, the operating air carrier, shall ensure that at the check-in desks (including at self-service check-in machines) and at the boarding gate, the following text is displayed in a clear manner: “If you are denied boarding or if your flight is cancelled or delayed for at least two hours at departure, or delayed for more than three hours at arrival at your final destination, ask at the check-in counter or boarding gate for the information notice stating your rights, particularly with regard to reimbursement or rerouting, assistance and possible compensation”. That text shall be displayed at least in the language or languages of the location of the airport and in a language that is used internationally. The airport managing body shall also ensure that at the check-in desks, next to that text, a QR code or any other digital means is displayed to access the mobile application of the Commission on passenger rights containing a summary of this Regulation. To that end, airport managing bodies shall cooperate with operating air carriers.

1. Following the purchase of the tickets, the operating air carriers shall, without undue delay, provide passengers with the information set out in paragraph 2 on a durable medium.

1. Air carriers and intermediaries, where relevant, shall provide the information pursuant to this Article in the language of the air transport contract and a in a language that is used internationally.

1. The information for, the correspondence or the exchange of forms or documents with passengers pursuant to this Regulation, including communication referred to in Article 7(4) and offers of choices or agreements in accordance with Article 4, 5, 6b, 7, 8 or 8a shall be easily available and provided in a clear and unambiguous manner. Where information, correspondence, forms or documents are provided by electronic means, air carriers and intermediaries shall provide them on a durable medium, and they shall include the date and time.

For such purposes, air carriers and intermediaries shall ensure that a passenger is not obliged to have a user account or a specific application as a precondition for accessing or receiving information, correspondence, forms or documents pursuant to this Regulation, including boarding passes, but excluding information and documents relating to matters such as frequent flyer programmes or other commercial programmes offered by an air carrier or intermediary.

The burden of proof with regard to establishing whether and when they have provided the necessary information, correspondence, forms or documents including as regards the communication referred to in Article 7(4) and boarding passes or offers for choices or agreements in accordance with Article 4, 5, 6b, 7, 8 or 8a to passengers shall rest with the air carriers and intermediaries.

For the purposes of this Regulation, all means of communication shall enable the passenger to contact air carriers and intermediaries quickly, free of charge and to communicate effectively.’

;

• (21) the following article is inserted:

‘Article 15a

Complaint to the air carrier or the intermediary

1. Each air carrier and intermediary shall set up a complaint-handling mechanism for the rights and obligations covered by this Regulation in their respective fields of responsibility.

1. Passengers may submit a complaint to any air carriers or intermediaries regarding their respective fields of responsibility by means of the mechanism referred to in paragraph 1. Such a complaint shall be submitted within 12 months from the date on which the flight was performed or was scheduled to be performed, or three months after submitting a request for compensation, whichever is later.

Within seven working days of receiving the complaint, the addressee shall confirm receipt of the complaint to the passenger. Within one month of receiving the complaint, the addressee shall either provide a reasoned reply or, in duly justified cases, inform the passenger that he or she will receive a final reply within a period of less than two months from the date of receipt of the complaint.

The final reply shall also contain the relevant contact details of the body or bodies responsible for the handling of complaints pursuant to this Regulation. That obligation may be fulfilled by referring the passenger to the list of complaint-handling bodies made available by the Commission.

1. The burden of proof with regard to establishing the provision of the requisite information to passengers shall rest with the air carrier and the intermediary.’

;

• (22) the following article is inserted:

‘Article 16h

Committee procedure

1. The Commission shall be assisted by a committee. That committee shall be a committee within the meaning of Regulation (EU) No 182/2011 of the European Parliament and of the Council[^ntr*9-L_202602202EN.000101-E0027].

1. Where reference is made to this paragraph, Article 4 of Regulation (EU) No 182/2011 shall apply.

1. Where reference is made to this paragraph, Article 5 of Regulation (EU) No 182/2011 shall apply.

Where the committee delivers no opinion, the Commission shall not adopt the draft implementing act and the third subparagraph of Article 5(4) of Regulation (EU) No 182/2011 shall apply.

[^ntr*9-L_202602202EN.000101-E0027]: Regulation (EU) No 182/2011 of the European Parliament and of the Council of 16 February 2011 laying down the rules and general principles concerning mechanisms for control by Member States of the Commission’s exercise of implementing powers (OJ L 55, 28.2.2011, p. 13, ELI: http://data.europa.eu/eli/reg/2011/182/oj).’;"

• (23) Article 17 is replaced by the following:

‘Article 17

Review and report

1. By 23 October 2031 and every five years thereafter, the Commission shall report to the European Parliament and the Council on the list of extraordinary circumstances set out in the Annex, in the light of the events affecting the timely and effective operation of flights having occurred during the years preceding each report.

1. By 23 October 2031 and every five years thereafter, the Commission shall report to the European Parliament and the Council on the operation, enforcement, and the results of this Regulation. The Commission shall include in the report information on the enhanced protection of air passengers on flights to and from third countries operated by third-country air carriers.

That report shall also include a review of the thresholds, and of the amounts set out in this Regulation, taking into consideration, inter alia, the evolution of air fares, the inflation rate and statistics on denied boarding, cancellations, delays and missed connecting flights imputable to air carriers, as well as statistics on downgrading, during the five preceding years.

In the report pursuant to the first subparagraph, the Commission shall also assess:

• (a) the necessity and the feasibility of revising the scope of this Regulation with a view to further enhancing the protection of passengers and the level playing field between Union and third-country air carriers, as well as connectivity aspects. In particular, the Commission shall assess the risks of conflict of jurisdictions and difficulties related to enforcement and shall recommend ways to mitigate those risks and address those difficulties;

• (b) the feasibility of further automation of requests for or payments of compensation for delays.

1. Those reports shall be accompanied, where necessary, by legislative proposals.’

;

• (24) the text set out in Annex I to this Regulation is added as the Annex to Regulation (EC) No 261/2004.

Article 2

Regulation (EC) No 2027/97 is amended as follows:

• (1) in Article 2, paragraph 1 is amended as follows:

• (a) point (b) is replaced by the following:

• ‘(b) “Union air carrier” shall mean an air carrier with a valid operating licence granted by a Member State in accordance with the provisions of Regulation (EC) No 1008/2008 of the European Parliament and of the Council[^ntr*10-L_202602202EN.000101-E0028];

[^ntr*10-L_202602202EN.000101-E0028]: Regulation (EC) No 1008/2008 of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community (OJ L 293, 31.10.2008, p. 3, ELI: http://data.europa.eu/eli/reg/2008/1008/oj).’;"

• (b) the following points are added:

• ‘(h) “mobility equipment” shall mean any equipment that is intended to assist persons with disabilities or persons with reduced mobility, within the meaning of Article 2, point (a), of Regulation (EC) No 1107/2006 of the European Parliament and of the Council[^ntr*11-L_202602202EN.000101-E0029], with their mobility;

• (i) “recognised assistance dog” shall mean a dog specifically trained to increase independence and self-determination of persons with disabilities, officially recognised in accordance with applicable national rules, where such rules exist;

• (j) “accessible format” shall mean a format that gives a person with disabilities or a person with reduced mobility access to any relevant information, including by providing that person with access in as feasible and as comfortable a manner as a person without an impairment or disability, and which meets accessibility requirements defined in accordance with the applicable legislation, in particular Directive (EU) 2019/882 of the European Parliament and of the Council[^ntr*12-L_202602202EN.000101-E0030];

• (k) “intermediary” shall mean any natural or legal person, other than an air carrier, which is acting, for purposes relating to their trade, business or profession, on behalf of an air carrier or a passenger for the conclusion of a transport contract.

[^ntr*11-L_202602202EN.000101-E0029]: Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26.7.2006, p. 1, ELI: http://data.europa.eu/eli/reg/2006/1107/oj)."

[^ntr*12-L_202602202EN.000101-E0030]: Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70, ELI: http://data.europa.eu/eli/dir/2019/882/oj).’;"

• (2) Article 3 is replaced by the following:

‘Article 3

1. The liability of a Union air carrier in respect of passengers and their baggage shall be governed by all provisions of the Montreal Convention relevant to such liability. This includes the liability of a Union air carrier concerning passengers or baggage delays.

1. The obligation to have insurance as set out in Article 6 of Regulation (EC) No 785/2004 of the European Parliament and of the Council[^ntr*13-L_202602202EN.000101-E0031] and Article 11 of Regulation (EC) No 1008/2008 as far as it relates to liability for passengers shall be understood as requiring that a Union air carrier shall be insured up to a level that is adequate to ensure that all persons entitled to compensation receive the full amount of compensation to which they are entitled in accordance with this Regulation.

[^ntr*13-L_202602202EN.000101-E0031]: Regulation (EC) No 785/2004 of the European Parliament and of the Council of 21 April 2004 on insurance requirements for air carriers and aircraft operators (OJ L 138, 30.4.2004, p. 1, ELI: http://data.europa.eu/eli/reg/2004/785/oj)’;"

• (3) Article 3a is replaced by the following:

‘Article 3a

The supplementary sum which, in accordance with Article 22(2) of the Montreal Convention, and without prejudice to Article 6a of this Regulation, may be demanded by an air carrier when a passenger makes a special declaration of interest in delivery of their baggage at destination (the “special declaration of interest”), shall, for Union air carriers, be based on a tariff which reflects the additional costs of transport and insurance for baggage valued above the liability limit. The tariff shall be made available to passengers on request.’

;

• (4) Article 5 is replaced by the following:

‘Article 5

1. In the case of death or injury of passengers, the Union air carrier shall without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.

1. Without prejudice to paragraph 1 of this Article, an advance payment in the case of death of passengers, shall not be less than 16 % per passenger, of the minimum amount of liability set under Article 21(1) of the Montreal Convention and by the International Civil Aviation Organization pursuant to Article 24(2) of the Montreal Convention.

1. An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of Union air carrier liability, but is not returnable, except in the cases prescribed in Article 20 of the Montreal Convention or where the person who received the advance payment was not the person entitled to compensation.’

;

• (5) Article 6 is amended as follows:

• (a) paragraph 1 is replaced by the following:

‘1.   All air carriers shall, when selling carriage by air in the Union, provide passengers in a clear and accessible manner with comprehensive information on the applicable procedures to be followed in the event of lost, delayed or damaged baggage. Air carriers shall ensure that a summary of the main provisions governing liability for passengers and their baggage, including deadlines for filing an action for compensation and the possibility of making a special declaration of interest, is made available to passengers at all points of sale, including sale by telephone and via the internet. In order to comply with this information requirement, Union air carriers shall use the notice contained in the Annex. Such summary or notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of this Regulation or the Montreal Convention.’

;

• (b) in paragraph 2, the following indent is added:

• ‘— the right to make, free of charge, a special declaration of interest on the value of their mobility equipment where the passenger is a person with disabilities or a person with reduced mobility.’

;

• (c) paragraph 3 is replaced by the following:

‘3.   In the case of all carriage performed by Union air carriers, the limits indicated in accordance with the information requirements of paragraphs 1 and 2 shall be those established by this Regulation unless the Union air carrier applies higher limits by way of voluntary undertaking. In the case of all carriage performed by third-country air carriers, paragraphs 1 and 2 shall apply only in relation to carriage to, from or within the Union.’

;

• (d) the following paragraphs are added:

‘4.   All air carriers, on their mobile applications and on their websites, and the airport managing bodies at all Union airports with commercial passenger traffic, in their baggage delivery areas, shall provide a form which allows the passenger to immediately file an online or a hardcopy complaint about damaged, delayed or lost baggage.

The form to be provided to passengers by the airport managing bodies shall be the common form. Passengers shall have the right to submit their complaint to the air carriers using that common form. Air carriers may provide passengers with their own form on their websites, on their mobile applications or on paper, provided that such a form offers, in an accessible format, the choice and information set out in the common form and is available in at least the language of the booking.

The date of submission of the form shall be considered by the air carrier as the filing date of the complaint pursuant to Article 31(2) and 31(3) of the Montreal Convention, even if the air carrier requests further information at a later date. This paragraph shall not affect the right of the passenger to submit a complaint through other means within the deadlines given by the Montreal Convention.

1. In order to ensure uniform application of paragraph 4 of this Article, the Commission shall adopt an implementing act establishing the common form. That common form shall be established in an accessible format. The Commission shall make the common form available in all official languages of the Union on its website. That implementing act shall be adopted in accordance with the advisory procedure referred to in Article 6d(2).

1. All information provided pursuant to this Article, and complaint forms, shall be in an accessible format and made available also to persons who do not use digital tools.

1. All information obligations pursuant to this Article shall also apply to intermediaries, when selling carriage by air to, from or within the Union.’

;

• (6) the following articles are inserted:

‘Article 6a

1. Whenever carrying checked-in mobility equipment or recognised assistance dogs, the Union air carrier shall ensure that persons with disabilities and persons with reduced mobility are made aware of their rights and offered the option to make a special declaration of interest, in an accessible format, pursuant to Article 22(2) of the Montreal Convention, at the time of booking, at the same time as the notification pursuant to Article 6 of Regulation (EC) No 1107/2006, and at the latest when the equipment is handed over to the air carrier and, in the case of a recognised assistance dog, at boarding. In that case, the Union air carrier shall not charge the passengers concerned an additional fee. Where the equipment is destroyed, lost, damaged or delayed, or in the case of the death of, or injury to, a recognised assistance dog, the Union air carrier may require proof of the cost of replacement, including temporary replacement, of the mobility equipment or the recognised assistance dog from the person with disabilities or person with reduced mobility to support the amount declared in the special declaration of interest.

1. In order to ensure uniform application of paragraph 1 of this Article, the Commission shall adopt an implementing act establishing a form for the special declaration of interest. That form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the advisory procedure referred to in Article 6d(2).

Passengers shall have the right to submit their special declaration of interest to the air carriers using that form. Air carriers may provide passengers with their own form on their websites, on their mobile applications or on paper, provided that such a form offers, in an accessible format, the choice and information set out in the form established by the Commission and is available in at least the language of the booking.

When selling carriage by air on behalf of the Union air carrier, intermediaries shall inform the passengers concerned of their rights and offer them the option to make a special declaration of interest, in an accessible format, pursuant to Article 22(2) of the Montreal Convention, at the time of booking and at the same time as the notification pursuant to Article 6 of Regulation (EC) No 1107/2006. That special declaration of interest shall be given under the same conditions as set out in the first subparagraph of this paragraph. The intermediary shall transmit the declaration to the Union air carrier as soon as possible.

1. In the case of destruction, loss, damage or delay in the carriage of checked mobility equipment or in the case of death of or injury to a recognised assistance dog, the Union air carrier shall be liable to pay a sum not exceeding the sum declared by the passenger; unless it proves that the sum claimed is greater than the person’s actual interest in delivery at destination.

1. Where paragraph 3 of this Article applies, and without prejudice to Articles 7, 8 and Annex I, fourth subparagraph, of Regulation (EC) No 1107/2006, the Union air carriers shall rapidly make all reasonable efforts to provide immediately needed temporary replacements for checked mobility equipment and temporary solutions in replacement of recognised assistance dogs. The person with disabilities or the person with reduced mobility shall be permitted to keep that temporary replacement free of charge until the compensation referred to in paragraph 3 has been paid or until the Union air carriers have compensated the legal or natural persons for the costs of needed temporary replacement of mobility equipment or of a recognised assistance dog.

1. Compliance with paragraph 4 shall not constitute a recognition of liability of the Union air carrier.

Article 6b

Without prejudice to Regulation (EC) No 1008/2008, when selling carriage by air to, from or within the Union, all air carriers and intermediaries shall clearly indicate in an accessible format at the time of booking, as well as on their mobile applications and on their website, and furthermore, in the case of air carriers, make available on request at the airport (including at self-service check-in machines):

— the maximum baggage allowance in terms of dimension and weight that passengers are permitted to carry within the cabin, and in the hold of the aircraft, corresponding to the fare for the class of transport for each of the flights included within a passenger’s reservation,

— any restrictions on the number of items that would be applied within a given maximum baggage allowance,

— the conditions under which fragile or valuable items, such as musical instruments, sports equipment, children’s pushchairs and infant seats shall be transported in the passenger cabin or in the hold of the aircraft,

— any potential additional charges applied for the carriage of checked and unchecked baggage, including musical instruments referred to in Article 6c,

— the specific reasons which may preclude the carriage in the cabin of unchecked baggage.

Article 6c

1. A Union air carrier shall permit a passenger to carry a musical instrument in the passenger cabin of an aircraft subject to applicable security and safety rules and the technical specifications and constraints of the aircraft concerned. Musical instruments shall be accepted for carriage within an aircraft cabin provided that those instruments can be stowed safely in a suitable baggage compartment within the cabin or under an appropriate passenger seat. Musical instruments shall form part of a passenger’s unchecked baggage allowance. The air carrier may give passengers the possibility to carry another piece of hand baggage in addition to that allowance, subject to possible additional charges.

1. Subject to applicable security and safety rules, where a musical instrument is too large to be stowed safely in a suitable baggage compartment within the cabin or under an appropriate passenger seat, an air carrier may request the payment of a second fare where such musical instruments are carried as unchecked baggage on a second seat. Such a second fare shall not be subject to the payment of taxes referred to in Article 23(1), points (b), (c) and (d), of Regulation (EC) No 1008/2008. The passenger and the musical instrument shall be seated on adjacent seats, with the musical instrument on a window seat. Where available and if requested, musical instruments shall be carried in a heated part of the hold of the aircraft subject to applicable safety rules, space constraints and the technical specifications of the aircraft concerned.

Article 6d

1. The Commission shall be assisted by a committee. That committee shall be a committee within the meaning of Regulation (EU) No 182/2011 of the European Parliament and of the Council[^ntr*14-L_202602202EN.000101-E0032].

1. Where reference is made to this paragraph, Article 4 of Regulation (EU) No 182/2011 shall apply.

[^ntr*14-L_202602202EN.000101-E0032]: Regulation (EU) No 182/2011 of the European Parliament and of the Council of 16 February 2011 laying down the rules and general principles concerning mechanisms for control by Member States of the Commission’s exercise of implementing powers (OJ L 55, 28.2.2011, p. 13, ELI: http://data.europa.eu/eli/reg/2011/182/oj).’;"

• (7) Article 7 is replaced by the following:

‘Article 7

The Commission shall report to the European Parliament and the Council by 23 October 2031 on the operation and the results of this Regulation.

The report shall be accompanied, where necessary, by a legislative proposal.’

;

• (8) the Annex to Regulation (EC) No 2027/97 is replaced by the text set out in Annex II to this Regulation.

Article 3

This Regulation shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.

It shall apply from 23 October 2027.

This Regulation shall be binding in its entirety and directly applicable in all Member States.

Done at Strasbourg, 16 September 2026.

For the European Parliament

The President

R. METSOLA

For the Council

The President

T. BYRNE

[^ntr1-L_202602202EN.000101-E0001]: OJ C 327, 12.11.2013, p. 115.

[^ntr2-L_202602202EN.000101-E0002]: Position of the European Parliament of 5 February 2014 (OJ C 93, 24.3.2017, p. 336) and position of the Council at first reading of 29 September 2025 (OJ C, C/2025/5782, 30.10.2025, ELI: http://data.europa.eu/eli/C/2025/5782/oj). Position of the European Parliament of 21 January 2026 (OJ C, C/2026/3701, 5.8.2026, ELI: http://data.europa.eu/eli/C/2026/3701/oj). Legislative resolution of the European Parliament of 7 July 2026 (not yet published in the Official Journal) and decision of the Council of 13 July 2026.

[^ntr3-L_202602202EN.000101-E0003]: Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (OJ L 46, 17.2.2004, p. 1, ELI: http://data.europa.eu/eli/reg/2004/261/oj).

[^ntr4-L_202602202EN.000101-E0004]: Council Regulation (EC) No 2027/97 of 9 October 1997 on air carrier liability in respect of the carriage of passengers and their baggage by air (OJ L 285, 17.10.1997, p. 1, ELI: http://data.europa.eu/eli/reg/1997/2027/oj).

[^ntr5-L_202602202EN.000101-E0005]: Judgment of the Court (Fourth Chamber) of 10 July 2008, Emirates Airlines – Direktion für Deutschland v Diether Schenkel, Case C-173/07, ECLI:EU:C:2008:400.

[^ntr6-L_202602202EN.000101-E0006]: Judgment of the Court (Eighth Chamber) of 31 May 2018, Claudia Wegener v Royal Air Maroc SA, Case C-537/17, ECLI:EU:C:2018:361.

[^ntr7-L_202602202EN.000101-E0007]: Judgment of the Court (Third Chamber) of 4 October 2012, Finnair Oyj v Timy Lassooy, Case C-22/11, ECLI:EU:C:2012:604.

[^ntr8-L_202602202EN.000101-E0008]: Judgment of the Court (Fourth Chamber) of 19 November 2009, Christopher Sturgeon, Gabriel Sturgeon and Alana Sturgeon v Condor Flugdienst GmbH (C-402/07), and Stefan Böck and Cornelia Lepuschitz v Air France SA (C-432/07), Joined Cases C-402/07 and C-432/07, ECLI:EU:C:2009:716.

[^ntr9-L_202602202EN.000101-E0009]: Regulation (EU) 2023/2405 of the European Parliament and of the Council of 18 October 2023 on ensuring a level playing field for sustainable air transport (ReFuelEU Aviation) (OJ L, 2023/2405, 31.10.2023, ELI: http://data.europa.eu/eli/reg/2023/2405/oj).

[^ntr10-L_202602202EN.000101-E0010]: Judgment of the Court (Grand Chamber) of 26 February 2013, Air France v Heinz-Gerke Folkerts and Luz-Tereza Folkerts, Case C-11/11, ECLI:EU:C:2013:106.

[^ntr11-L_202602202EN.000101-E0011]: Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26.7.2006, p. 1, ELI: http://data.europa.eu/eli/reg/2006/1107/oj).

[^ntr12-L_202602202EN.000101-E0012]: Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC (OJ L 326, 11.12.2015, p. 1, ELI: http://data.europa.eu/eli/dir/2015/2302/oj).

[^ntr13-L_202602202EN.000101-E0013]: Regulation (EC) No 2111/2005 of the European Parliament and of the Council of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC (OJ L 344, 27.12.2005, p. 15, ELI: http://data.europa.eu/eli/reg/2005/2111/oj).

[^ntr14-L_202602202EN.000101-E0014]: Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts (OJ L 95, 21.4.1993, p. 29, ELI: http://data.europa.eu/eli/dir/1993/13/oj).

[^ntr15-L_202602202EN.000101-E0015]: OJ L 23, 27.1.2010, p. 37, ELI: http://data.europa.eu/eli/dec/2010/48(1)/oj.

[^ntr16-L_202602202EN.000101-E0016]: Regulation (EC) No 1008/2008 of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community (OJ L 293, 31.10.2008, p. 3, ELI: http://data.europa.eu/eli/reg/2008/1008/oj).

[^ntr17-L_202602202EN.000101-E0017]: Regulation (EC) No 785/2004 of the European Parliament and of the Council of 21 April 2004 on insurance requirements for air carriers and aircraft operators (OJ L 138, 30.4.2004, p. 1, ELI: http://data.europa.eu/eli/reg/2004/785/oj).

[^ntr18-L_202602202EN.000101-E0018]: Regulation (EU) No 182/2011 of the European Parliament and of the Council of 16 February 2011 laying down the rules and general principles concerning mechanisms for control by Member States of the Commission’s exercise of implementing powers (OJ L 55, 28.2.2011, p. 13, ELI: http://data.europa.eu/eli/reg/2011/182/oj).

ANNEX I

‘ANNEX

Non-exhaustive list of circumstances considered as extraordinary circumstances

The following circumstances shall be considered as extraordinary: