S.I. No. 308/2003 - European Communities (Electronic Communications Networks and Services) (Universal Service and Users' Rights) Regulations 2003

• the typical delivery period, which is the period, counted from the date when the user has made a firm request for a leased line, in which 95 % of all leased lines of the same type have been put through to the customers.

This period will be established on the basis of the actual delivery periods of leased lines during a recent time interval of reasonable duration. The calculation must not include cases where late delivery periods were requested by users,

• the contractual period, which includes the period which is in general laid down in the contract and the minimum contractual period which the user is obliged to accept,

• the typical repair time, which is the period, counted from the time when a failure message has been given to the responsible unit within the undertaking identified as having significant market power pursuant to Article 18(1) up to the moment in which 80 % of all leased lines of the same type have been re-established and in appropriate cases notified back in operation to the users. Where different classes of quality of repair are offered for the same type of leased lines, the different typical repair times shall be published,

• any refund procedure.

In addition where a Member State considers that the achieved performance for the provision of the minimum set of leased lines does not meet users' needs, it may define appropriate targets for the supply conditions listed above.

SCHEDULE 4 INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH REGULATION 18

Regulation 18 (2)

• (i) the scope of the publicly available telephone service

description of the publicly available telephone services offered and indicating what is included in the subscription charge and the periodic rental charge (e.g. operator services, directories, directory inquiry services, selective call barring, itemised billing, maintenance etc.)

• (ii) standard tariffs covering access, all types of usage charges maintenance, and including details of standard discounts applied and special and targetted tariff schemes

• (iii) compensation and refund policies, including specific details of any compensation or refund schemes offered

• (iv) types of maintenance service offered

• (v) standard contract conditions, including any minimum contractual period if relevant.

EXPLANATORY NOTE

(This note is not part of the Instrument and does not it purport to be a legal interpretation)

The purpose of these Regulations is to give effect to Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive). The aim of the Regulations is, inter alia, to ensure the provision of specified electronic communications services and the affordability of those services.

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