The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• (h) in the case of a contract of indeterminate duration or a contract containing a subscription, the total costs per billing period or (where such contracts are charged at a fixed rate) the total monthly costs;

• (i) the cost of using the means of distance communication for the conclusion of the contract where that cost is calculated other than at the basic rate;

• (j) the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods, to perform the services or to supply the digital content.

• (k) where applicable, the trader's complaint handling policy;

• (l) where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

• (m) where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;

• (n) that, if the consumer exercises the right to cancel after having made a request in accordance with regulation 36(1), the consumer is to be liable to pay the trader reasonable costs in accordance with regulation 36(4);

• (o) where under regulation 28, 36 or 37 there is no right to cancel or the right to cancel may be lost, the information that the consumer will not benefit from a right to cancel, or the circumstances under which the consumer loses the right to cancel;

• (p) in the case of a sales contract, a reminder that the trader is under a legal duty to supply goods that are in conformity with the contract;

• (q) where applicable, the existence and the conditions of after-sale customer assistance, after-sales services and commercial guarantees;

• (r) the existence of relevant codes of conduct, as defined in regulation 5(3)(b) of the Consumer Protection from Unfair Trading Regulations 2008, and how copies of them can be obtained, where applicable;

• (s) the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract;

• (t) where applicable, the minimum duration of the consumer's obligations under the contract;

• (u) where applicable, the existence and the conditions of deposits or other financial guarantees to be paid or provided by the consumer at the request of the trader;

• (v) where applicable, the functionality, including applicable technical protection measures, of digital content;

• (w) where applicable, any relevant compatibility of digital content with hardware and software that the trader is aware of or can reasonably be expected to have been aware of;

• (x) where applicable, the possibility of having recourse to an out-of-court complaint and redress mechanism, to which the trader is subject, and the methods for having access to it.

Note: In the case of a public auction, the information listed in paragraphs (b) to (e) may be replaced with the equivalent details for the auctioneer.

Editorial notes

[^c21964551]: 1972 c. 68.

[^c21964561]: Article 2 of, and the Schedule to, The European Communities (Designation) (No. 3) Order 1993 (S.I. 1993/2661).

[^c21964571]: S.I. 2000/2334.

[^c21964581]: S.I. 2008/1816.

[^c21964601]: The Competition and Markets Authority was established by section 25 of the Enterprise and Regulatory Reform Act 2013 (c. 24)

[^c21964611]: 2005 c.19.

[^c21964621]: S.I. 1985/1204 (N.I. 11).

[^c21964651]: S.I. 2013/349.

[^c21964661]: 2006 c.41.

[^c21964671]: 2006 c.42.

[^c21964681]: 1978 c.29.

[^c21964691]: 2006 c.41 (N.I): section 1 was substituted by section 1 of the Health and Social Care Act 2012 (c.7).

[^c21964701]: S.I. 2012/1916.

[^c21964711]: S.I. 2013/349.

[^c21964721]: S.I. 2008/1277.

[^c21964761]: 1971 c.30.

[^c21964771]: 1974 c.39.

[^c21964781]: 1985 c.6.

[^c21964791]: S.I. 2004/2095.

[^c21964801]: S.I. 2005/37.

[^c21964811]: 2006 c.46.

[^c21964821]: S.I. 2006/3289.

[^c21964831]: S.I. 2007/3544.

[^c21964841]: S.I. 2008/1277.

[^c21964851]: S.I. 2009/209.

[^c21964861]: S.I. 2009/669.

[^c21964881]: 2010 c.15 (N.I.).

[^c21964901]: S.I. 2012/3110.

[^c21964911]: S.I. 2013/761.

[^key-19401b64fe5f27c6014d2bd26dd5a89f]: Words in reg. 35(8) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(2)

[^key-65fbae1bbc5b06071dab7eae0f4acf20]: Words in Sch. 1 para. (a) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(a)

[^key-5ad7c436169582903b2e7142a745e51c]: Words in Sch. 1 para. (c) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(a)

[^key-a708154f46edbb50b119de85750ed285]: Words in Sch. 1 para. (e) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(b)

[^key-7437c73faa211e8413b694cbdeb8e297]: Words in Sch. 2 substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(4)(a)

[^key-9e1338a0fb8ca1ee496f24716d2bc0c8]: Words in Sch. 2 substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(4)(a)

[^key-8aa91adf7bb00123513328b311f4974a]: Words in Sch. 2 substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(4)(b)

[^key-6ea3a081b3ba5c084cf46833d5a21742]: Word in Sch. 4 para. 4 substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(5)(a)

[^key-42d9aec2f31c51c05ca803c8d9f987df]: Words in Sch. 4 para. 9 substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(5)(b)

[^key-6d1226c95e53d3aabb61ead5743779d6]: Pt. 5 omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), reg. 8

[^key-23d97187c464784f2cc784617b141631]: Word in reg. 6(1)(a)(i) omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 3(1)

[^key-02294a8459f217089bc963bb0668421b]: Reg. 6(1)(a)(iii) and preceding word inserted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 3(2)

[^key-d3cc6bfde10e4311e3d432f247aaefa5]: Reg. 9(3) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 4(1)

[^key-cb3969e0c499a2026e90972f5e52eb2a]: Reg. 9(4) omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 4(2)

[^key-22c4fb7e8c31df4cb38d31cea36e72b2]: Reg. 10(5) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 5(1)

[^key-dd18f50a25b0fad9e249268ec6c0afbc]: Reg. 10(6) omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 5(2)

[^key-8f0b420849eddfe03f868d9e382c52e2]: Reg. 13(6) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 6(1)

[^key-8dc6ce4e109375ac848fd92791bcb284]: Reg. 13(7) omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 6(2)

[^key-ae89f28fb42d579a1c687ee0cde559a5]: Reg. 24 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

[^key-77fd8ce05aa7701a8cb92da420caf214]: Reg. 25 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

[^key-7df6718494afcb9ed5232b602f38c884]: Reg. 26 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

[^key-352f4f174073f05e58f0cd9b9ea9b73a]: Word in reg. 34(6) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), regs. 1(1), 7

[^key-263c6af2d6452904dc85cf3ea9a8c9ee]: Reg. 3(2) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 8(2); 2020 c. 1, Sch. 5 para. 1(1)

[^c23525031]: S.I. 2018/634.

[^key-4c52afa18ad96c918f2d8756600fbd8e]: Reg. 6(1)(g) substituted (31.12.2020) by The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 8(3)(a); 2020 c. 1, Sch. 5 para. 1(1)

[^key-18016fa0733cc4c1a6017966d6f0cda4]: Reg. 6(1)(h) substituted (31.12.2020) by The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 8(3)(b); 2020 c. 1, Sch. 5 para. 1(1)

[^M_F_934b7a71-65cc-4369-c32d-67c5ccc68992]: Sch. 3 para. 5(b): “£” substituted for “EUR” in both places it occurs (31.12.2020) by The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 8(4); 2020 c. 1, Sch. 5 para. 1(1)