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The Package Travel and Linked Travel Arrangements Regulations 2018

Type Statutory-Instrument

Publication 2018-05-24

Last updated 2020-12-31

State In force

Department King's Printer of Acts of Parliament

Source legislation.gov.uk

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There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The organiser or the retailer must provide the address of the website where a copy of the Package Travel and Linked Travel Arrangements may be found.]

SCHEDULE 4 — Information be provided to the traveller, where the organiser transmits data to another trader in accordance with regulation 2(5)(b)(v)

PART 1 — General

If you conclude a contract with company AB not later than 24 hours after receiving the confirmation of the booking from company XY the travel service provided by XY and AB will constitute a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, you will benefit from all EU rights applying to packages. Company XY will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, company XY has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (to be provided to the traveller in the form of a hyperlink in Part 2).

PART 2 — Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the information below.]

Travellers will receive all essential information about the travel services before concluding the package travel contract.

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ [the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company] Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

SCHEDULE 5 — Information to be provided in the package travel contract

1

Any special requirements of the traveller which the organiser has accepted.

2

Information that the organiser is—

(a) responsible for the proper performance of all travel services included in the contract in accordance with regulation 15;

(b) obliged to provide assistance if the traveller is in difficulty in accordance with regulation 18.

3

The name of the entity in charge of the insolvency protection and its contact details, including its geographical address ...

4

The name, address, telephone number, e-mail address and, where applicable, the fax number of the organiser's local representative, of a contact point or of another service which enables the traveller to contact the organiser quickly and communicate with the organiser efficiently, to request assistance when the traveller is in difficulty or to complain about any lack of conformity perceived during the performance of the package.

5

Information that the traveller is required to communicate any lack of conformity which the traveller perceives during the performance of the package in accordance with regulation 15(3).

6

Where minors who are unaccompanied by a parent or another authorised person travel on the basis of a package travel contract which includes accommodation, information enabling direct contact by a parent or another authorised person with the minor or the person responsible for the minor at the minor's place of stay.

7

Information on available in-house complaint handling procedures and on alternative dispute resolution pursuant to the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

8

Information on the traveller's right to transfer the contract to another traveller in accordance with regulation 9.

SCHEDULE 6 — Information to be provided to the traveller, where the trader facilitates an online linked travel arrangement within the meaning of regulation 2(3)(a) and the trader is a carrier selling a return ticket

PART 1 — General

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company/XY, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to our company’s/XY’s booking website, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY’s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

PART 2 — More information on insolvency protection

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Travellers may contact this entity, or where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if the services are denied because of XY’s insolvency.

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

SCHEDULE 7 — Information to be provided to the traveller, where the trader facilitates an online linked travel arrangements within the meaning of regulation 2(3)(a) and the trader is not a carrier selling a return ticket

PART 1 — General

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to our company’s/XY’s booking website, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

PART 2 — More information on insolvency protection

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if the services are denied because of XY’s insolvency.

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

SCHEDULE 8 — Information to be provided to the traveller, where the linked travel arrangement is an arrangement within the meaning of regulation 2(3)(a) and the contract is concluded in the simultaneous physical presence of the trader (other than a carrier selling a return ticket) and the traveller

PART 1 — General

Therefore, our company/XY will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company/XY, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

PART 2 — More information on insolvency protection

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide the address of the website where the Package Travel and Linked Travel Arrangements Regulations 2018 may be found.]

SCHEDULE 9 — Information to be provided to the traveller, where the trader facilitates an online linked travel arrangement within the meaning of regulation 2(3)(b) and the trader is a carrier selling a return ticket

PART 1 — General

If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.

However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company/XY, those travel services will become part of a linked travel arrangement. In that case XY has, as required by the Regulations, protection in place to refund your payments to XY for services not fully performed because of XY’s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

PART 2 — More information on insolvency protection

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

SCHEDULE 10 — Information to be provided to the traveller, where the trader facilitates an online linked travel arrangement within the meaning of regulation 2(3)(b) and the trader is not a carrier selling a return ticket

PART 1 — General

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company/XY, those travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

PART 2 — More information on insolvency protection

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY’s insolvency.

PART 3 — The Package Travel and Linked Travel Arrangements Regulations 2018

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Signed

Richard Harrington — Parliamentary Under Secretary of State — 2018-05-24

Explanatory note

(This note is not part of the Regulations)

Footnotes

[^f00001]: S.I. 1993/2661.

[^f00002]: 1972 c. 68. Section 2(2) was amended by section 27(1)(a) of the Legislative and Regulatory Reform Act 2006 (c. 51) and by Part 1 of the Schedule to the European Union (Amendment) Act 2008 (c. 7).

[^f00003]: 1972 c. 68.

[^f00004]: 2017 c. 4.

[^f00005]: 2006 c. 32. Schedule 7A is substituted by section 3(2) of the Wales Act 2017 but that substitution is not yet in force.

[^f00006]: OJ L No 326, 11.12.2015, p. 1.

[^f00007]: OJ No L 263, 9.10.2007, p. 1. In Article 3(11), “motor vehicle” is defined as any power-driven vehicle which is moved by its own means, having at least four wheels, being complete, completed or incomplete, with a maximum design speed exceeding 25 kilometres per hour. There are amendments to this Directive but none are relevant to these Regulations.

[^f00008]: OJ No L 403, 30.12.2016, p. 18. Point (c) of Article 4(3) refers to motorcycles and “motor tricycles with a power exceeding 15 kW”. There are amendments to this Directive but none are relevant to these Regulations.

[^f00009]: OJ No L 46, 17.2.2004, p. 1.

[^f00010]: OJ No L 315, 3.12.2007, p. 14.

[^f00011]: OJ No L 131, 28.5.2009, p. 24.

[^f00012]: OJ No L 334, 17.12.2010, p. 1. There are amendments to this Directive but none are relevant to these Regulations.

[^f00013]: OJ No L 55, 28.2.2011, p. 1.

[^f00014]: OJ No L 376, 27.12.2006, p. 36. Point 5 of Article 4 defines “establishment” as “the actual pursuit of an economic activity, as referred to in Article 43 of the Treaty by the provider for an indefinite period and through a stable infrastructure from where the business of providing services is actually carried out”. In that provision, “the Treaty” means the Treaty establishing the European Community.

[^f00015]: OJ No L 304, 22.11.2011, p. 64. An “off-premises contract” is defined in point 8 of Article 2 as a contract: “(a) concluded in the simultaneous physical presence of the trader and the consumer, in a place which is not the business premises of the trader; (b) for which an offer was made by the consumer in the same circumstances as referred to in point (a); (c) concluded on the business premises of the trader or through any means of distance communication immediately after the consumer was personally and individually addressed in a place which is not the business premises of the trader in the simultaneous physical presence of the trader and the consumer; or (d) concluded during an excursion organised by the trader with the aim or effect of promoting and selling goods or services to the consumer”.

[^f00016]: OJ No L 2004, 26.7.2006, p. 1. Point (a) of Article 2 provides that ‘person with reduced mobility’ means “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers”.

[^f00017]: 1961 c. 27. Section 1 was substituted by S.I. 2002/263.

[^f00018]: Council Decision 2012/22EU of 12 December 2011 concerning the accession of the European Union to the Protocol of 2002 to the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, 1974, with the exception of Articles 10 and 11 thereof (OJ L8, 12.1.2012, p. 1).

[^f00019]: Council Decision 2013/103/EU of 16 June 2011 on the signing and conclusion of the Agreement between the European Union and the Intergovernmental Organisation for International Carriage by Rail on the Accession of the European Union to the Convention concerning International Carriage by Rail (COTIF) of 9 May 1980, as amended by the Vilnius Protocol of 3 June 1999 (OJ L 51, 23.2.2013, p. 1).

[^f00020]: S.I. 2012/1017, amended by S.I. 2012/1134.

[^f00021]: 1975 c. 21.

[^f00022]: S.I. 1992/3288, amended by S.I. 1995/1648, 1998/1208, 2003/1376, 2003/1400, 2011/1043 and 2015/1630.

[^f00023]: S.I. 1995/1648.

[^f00024]: S.I. 1998/1208.

[^f00025]: 1998 c. 46. There are amendments to Section C7 but none are relevant to these Regulations.

[^f00026]: 2002 c. 40. There are amendments to Part 1 but none are relevant to these Regulations.

[^f00027]: 2015 c. 15. There are amendments to Parts 1 and 2 but none are relevant to these Regulations.

[^f00028]: S.I. 1995/258.

[^f00029]: S.I. 2003/1374. There are amendments to this Order but none are relevant to these Regulations.

[^f00030]: S.I. 2003/1376, to which there are amendments not relevant to these Regulations.

[^f00031]: S.I. 2003/1400, to which there are amendments not relevant to these Regulations.

[^f00032]: S.I. 2006/3303.

[^f00033]: S.I. 2007/3544, to which there are amendments not relevant to these Regulations.

[^f00034]: S.I. 2009/669, to which there are amendments not relevant to these Regulations.

[^f00035]: S.I. 2010/2960, to which there are amendments not relevant to these Regulations.

[^f00036]: S.I. 2013/3134, to which there are amendments not relevant to these Regulations.

[^f00037]: 2015 c. 26. Section 30(3) was amended by section 19 of the Enterprise Act 2016 (c. 12).

[^f00038]: OJ L 165, 18.6.2013, p. 63.

[^f00039]: OJ L 165, 18.6.2013, p. 1.

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations.

Therefore, you will benefit from all EU rights applying to packages. Company XY/companies XY will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, company XY/companies XY has/have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (to be provided to the traveller in the form of a hyperlink in Part 2).

[The organiser or the retailer must provide a hyperlink to the information below.]

Travellers will receive all essential information about the package before concluding the package travel contract.

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY's insolvency.

[The organiser or the retailer must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore you will benefit from all EU rights applying to the packages. Company XY/ companies XY will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, company XY/ companies XY has/have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

Travellers will receive all essential information about the package before concluding the package travel contract.

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY's insolvency.

[The organiser or the retailer must provide the address of the website where a copy of the Package Travel and Linked Travel Arrangements may be found.]

Therefore, you will benefit from all EU rights applying to packages. Company XY will be fully responsible for the proper performance of the package as a whole.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (to be provided to the traveller in the form of a hyperlink in Part 2).

[The trader must provide a hyperlink to the information below.]

Travellers will receive all essential information about the travel services before concluding the package travel contract.

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ [the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company] Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY's insolvency.

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to our company's/XY's booking website, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY's insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY's insolvency.

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to our company's/XY's booking website, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY's insolvency.

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Therefore, our company/XY will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company/XY, the travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY's insolvency.

[The trader must provide the address of the website where the Package Travel and Linked Travel Arrangements Regulations 2018 may be found.]

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.

However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company/XY, those travel services will become part of a linked travel arrangement. In that case XY has, as required by the Regulations, protection in place to refund your payments to XY for services not fully performed because of XY's insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY's insolvency.

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Therefore, our company/XY will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.

However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company/XY, those travel services will become part of a linked travel arrangement. In that case XY has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to XY for services not fully performed because of XY's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection (to be provided by the trader in the form of a hyperlink in Part 2).

[The trader must provide a hyperlink to the information below.]

XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company).

Note: This insolvency protection does not cover contracts with parties other than XY, which can be performed despite XY's insolvency.

[The trader must provide a hyperlink to the Package Travel and Linked Travel Arrangements Regulations 2018.]

Editorial notes

[^c22946491]: S.I. 1993/2661.

[^c22946501]: 1972 c. 68. Section 2(2) was amended by section 27(1)(a) of the Legislative and Regulatory Reform Act 2006 (c. 51) and by Part 1 of the Schedule to the European Union (Amendment) Act 2008 (c. 7).

[^c22946511]: 1972 c. 68.

[^c22946521]: 2017 c. 4.

[^c22946531]: 2006 c. 32. Schedule 7A is substituted by section 3(2) of the Wales Act 2017 but that substitution is not yet in force.

[^c22946571]: OJ No L 46, 17.2.2004, p. 1.

[^c22946581]: OJ No L 315, 3.12.2007, p. 14.

[^c22946591]: OJ No L 131, 28.5.2009, p. 24.

[^c22946601]: OJ No L 334, 17.12.2010, p. 1. There are amendments to this Directive but none are relevant to these Regulations.

[^c22946611]: OJ No L 55, 28.2.2011, p. 1.

[^c22946641]: OJ No L 2004, 26.7.2006, p. 1. Point (a) of Article 2 provides that ‘person with reduced mobility’ means “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers”.

[^c22946651]: 1961 c. 27. Section 1 was substituted by S.I. 2002/263.

[^c22946661]: Council Decision 2012/22EU of 12 December 2011 concerning the accession of the European Union to the Protocol of 2002 to the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, 1974, with the exception of Articles 10 and 11 thereof (OJ L8, 12.1.2012, p. 1).

[^c22946671]: Council Decision 2013/103/EU of 16 June 2011 on the signing and conclusion of the Agreement between the European Union and the Intergovernmental Organisation for International Carriage by Rail on the Accession of the European Union to the Convention concerning International Carriage by Rail (COTIF) of 9 May 1980, as amended by the Vilnius Protocol of 3 June 1999 (OJ L 51, 23.2.2013, p. 1).

[^c22946681]: S.I. 2012/1017, amended by S.I. 2012/1134.

[^c22946691]: 1975 c. 21.

[^c22946701]: S.I. 1992/3288, amended by S.I. 1995/1648, 1998/1208, 2003/1376, 2003/1400, 2011/1043 and 2015/1630.

[^c22946711]: S.I. 1995/1648.

[^c22946721]: S.I. 1998/1208.

[^c22946731]: 1998 c. 46. There are amendments to Section C7 but none are relevant to these Regulations.

[^c22946741]: 2002 c. 40. There are amendments to Part 1 but none are relevant to these Regulations.

[^c22946751]: 2015 c. 15. There are amendments to Parts 1 and 2 but none are relevant to these Regulations.

[^c22946761]: S.I. 1995/258.

[^c22946771]: S.I. 2003/1374. There are amendments to this Order but none are relevant to these Regulations.

[^c22946781]: S.I. 2003/1376, to which there are amendments not relevant to these Regulations.

[^c22946791]: S.I. 2003/1400, to which there are amendments not relevant to these Regulations.

[^c22946801]: S.I. 2006/3303.

[^c22946811]: S.I. 2007/3544, to which there are amendments not relevant to these Regulations.

[^c22946821]: S.I. 2009/669, to which there are amendments not relevant to these Regulations.

[^c22946831]: S.I. 2010/2960, to which there are amendments not relevant to these Regulations.

[^c22946841]: S.I. 2013/3134, to which there are amendments not relevant to these Regulations.

[^c22946851]: 2015 c. 26. Section 30(3) was amended by section 19 of the Enterprise Act 2016 (c. 12).

[^key-23aeffdfef84a6ab243798584f4c547a]: Words in reg. 2(1) substituted (1.9.2020) by The Road Vehicles (Approval) Regulations 2020 (S.I. 2020/818), reg. 1(b), Sch. 6 para. 34(2) (with Sch. 4 paras. 16, 17)

[^key-9086e31716c8483d7e6378ef5310a760]: Words in reg. 2(1) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 3(a)(i) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-19b82d7c32ec8b300e8b5afdc7e9d08d]: Word in reg. 2(1) omitted and definition repositioned (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 3(a)(iii) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-3d5138b23b3bdeeec20256995dd9dac0]: Words in reg. 2(1) substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 3(a)(ii) (with reg. 1(2)(3)) (as substituted by S.I. 2020/818, reg. 1(b), Sch. 6 para. 35(2) (with Sch. 4 paras. 16, 17)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-e7cbb9ac5f258fd651b813d5b071021c]: Words in reg. 2(2) substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 3(b) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-1fa0fdafc8c66923c0c78ccf4c4dace1]: Reg. 19(2) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 5(a) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-e99aa466e81aa33ad32e122220383e56]: Words in reg. 19(4)(a) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 5(b) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-dbd4b770ac58e08c195d54ad53197413]: Reg. 19(6)(a) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 5(c) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-d784921be4af6bc9442d21455117e06f]: Reg. 19(11) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 5(d) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-f47e1271b65578998690e523b465fd07]: Reg. 26(2) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 10(a) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-ddd41c72a0c99f02ea8f830b05e8273b]: Words in reg. 26(4)(a) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 10(b) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-57e47710defb3f3ee63d9688d0a50c3a]: Reg. 26(6)(a) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 10(c) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-9a51e2024e1d47b52afd652a4c2587e2]: Words in reg. 26(7) substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 10(d) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-5d7e1d50642cc6bc6fd3339e0c945ab3]: Words in reg. 7(13) substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 4 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-6a4b36433dab51e1e5ffaf75276a9e92]: Words in reg. 20(8) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 6 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-21633f96552fd0edde98d94d709b88c3]: Words in reg. 21(7)(a) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 7 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-561be1aac6af42ad5b0497556f0ab85c]: Words in reg. 22(1) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 8 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-9edefa23a6e4cfdbb169ab6434e41474]: Words in reg. 23(1) omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 9 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-5e1493bfb43e07c38d829771b0454bab]: Words in reg. 27 substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 11 (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-bbec21df8e4b00d3c77fceeb866892b2]: Words in Sch. 5 para. 3 omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 12(a) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

[^key-adfc08f073718ff988dee29aeec89e39]: Words in Sch. 5 para. 7 substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 12(b) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

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