Commission Regulation (EU) No 454/2011 of 5 May 2011 on the technical specification for interoperability relating to the subsystem ‘telematics applications for passenger services’ of the trans-European rail system Text with EEA relevance

Article 1

Article 2

This TSI shall be implemented in three phases:

• — a first phase establishing detailed IT specifications, governance and master plan (phase one),

• — a second phase concerning the development of the data exchange system (phase two), and

• — a final phase concerning the deployment of the data exchange system (phase three).

Article 3

Article 4

Railway undertakings, infrastructure managers, station managers, ticket vendors and the Agency shall support the works of phase 2 as specified in Section 7.3 of Annex I by providing functional and technical information and expertise.

Article 5

The representative bodies from the railway sector acting at European level as defined in Article 3(2) of Regulation (EC) No 881/2004 of the European Parliament and of the Council ([^E0001]) together with a representative of ticket vendors and a representative of European passengers, shall further develop the Telematic Applications for Passenger Services subsystem as specified in Section 7.3 of Annex I. The phase 1 deliverables (Application guides, Architecture, Governance and Master plan) shall be made publicly available by the European Railway Agency on its website.

Article 6

Member States shall ensure that railway undertakings, infrastructure managers, station managers and ticket vendors are informed of this Regulation and shall designate a national contact point (NCP) for the follow-up of its implementation. The role of the NCPs is described in Annex VI.

Article 7

Article 8

This Regulation shall enter into force on the day following its publication in the Official Journal of the European Union.

This Regulation shall be binding in its entirety and directly applicable in all Member States.

ANNEX I

1. INTRODUCTION

1.1.   Technical scope

This Technical Specification for Interoperability (hereinafter referred to as the TSI) concerns the element ‘applications for passenger services’ of the subsystem ‘telematics applications’ of the trans-European rail system referred to in Article 6(1) of Directive 2008/57/EC. It is included in the functional area of the list in Annex II to Directive 2008/57/EC.

1.2.   Geographical scope

The geographical scope of this TSI is the trans-European rail system as defined in Article 2(a) of Directive 2008/57/EC.

1.3.   Content of this TSI

The content of this TSI is in accordance with Article 5 of Directive 2008/57/EC.

This TSI also comprises, in Chapter 4, the operating and maintenance rules specific to the technical and geographical scope.

2. DEFINITION OF THE SUBSYSTEM/SCOPE

2.1.   Subsystem

This TSI covers:

• (a) the functional subsystem ‘Telematics applications for passenger services’;

• (b) the part of the maintenance subsystem relating to the telematics applications for passenger services (i.e. methods of use, management, updating and maintenance of databases, software and data communication protocols, etc.).

It includes the provision of information on the following aspects:

• (a) systems providing passengers with information before and during the journey;

• (b) reservation and payment systems;

• (c) luggage management;

• (d) issuing of tickets via ticket offices or ticket selling machines or telephone or Internet, or any other widely available information technology, and on board trains;

• (e) management of connections between trains and with other modes of transport.

2.1.1.   Providing passengers with information before and during the journey

Annex II to Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations lists the minimum information to be provided to passengers by railway undertakings and/or by ticket vendors.

2.1.2.   Reservation and payment systems

Information will be exchanged between the reservation and ticketing systems, and the payment systems of the different ticket vendors and railway undertakings in order to enable the passenger to pay for the above tickets, reservations and supplements for the journey and service chosen by the passenger.

2.1.3.   Luggage management

Information will be provided to the passenger relating to the complaints procedures in the event of registered luggage being lost during the journey. Moreover, passengers will be provided with information about sending or picking up registered luggage.

2.1.4.   Issuing of tickets via ticket offices or ticket selling machines or telephone or Internet or any other widely available information technology

Information will be provided between railway undertakings and ticket vendors in order to enable the latter to issue, where available, tickets, through tickets, and supplements, and to make reservations.

2.1.5.   Management of connections between trains and with other modes of transport

A standard is proposed for the provision of information to and exchange of information with other modes of transport.

3. ESSENTIAL REQUIREMENTS

3.1.   Compliance with the essential requirements

In accordance with Article 4(1) of Directive 2008/57/EC, the trans-European rail system, subsystems and interoperability constituents must meet the essential requirements set out in general terms in Annex III to the Directive.

Within the scope of the present TSI, fulfilment of relevant essential requirements quoted in Chapter 3 of this TSI will be ensured for the subsystem by compliance with the specifications described in Chapter 4: Characterisation of the subsystem.

3.2.   Aspects relating to general requirements

The relevance of the general requirements to the telematics applications subsystem for passengers is determined as follows:

3.2.1.   Safety

The safety-related essential requirements that apply to the telematics applications subsystem for passengers are the following: essential requirements 1.1.1, 1.1.2, 1.1.3, 1.1.4, 1.1.5 of Annex III to Directive 2008/57/EC. These essential requirements are not relevant to the telematics applications subsystem.

3.2.2.   Reliability and availability

The essential requirement 1.2 of Annex III to Directive 2008/57/EC is met by the following sections:

• — Section 4.2.19: Various reference files and databases,

• — Section 4.2.21: Networking and communication.

3.2.3.   Health

Essential requirements 1.3.1 and 1.3.2 of Annex III to Directive 2008/57/EC are not relevant to the telematics applications subsystem.

3.2.4.   Environmental protection

Essential requirements 1.4.1, 1.4.2, 1.4.3, 1.4.4 and 1.4.5 of Annex III to Directive 2008/57/EC are not relevant to the telematics applications subsystem.

3.2.5.   Technical compatibility

Essential requirement 1.5 of Annex III to Directive 2008/57/EC is not relevant to the telematics applications subsystem.

3.3.   Aspects relating specifically to the telematics applications for the passenger services subsystem

The relevance of the general requirements to the telematics applications for the passenger services subsystem is determined as follows:

3.3.1.   Technical compatibility

Essential requirement 2.7.1 of Annex III to Directive 2008/57/EC is met in particular by the following sections:

• — Section 4.2.19: Various reference files and databases,

• — Section 4.2.21: Networking and communication.

3.3.2.   Reliability and availability

Essential requirement 2.7.2 of Annex III to Directive 2008/57/EC is met in particular by the following sections:

• — Section 4.2.19: Various reference files and databases,

• — Section 4.2.21: Networking and communication.

However, this essential requirement, especially the method of use to guarantee the efficiency of these telematics applications and the quality of the service, is the foundation for the complete TSI and is not restricted only to the sections mentioned above.

3.3.3.   Health

Regarding essential requirement 2.7.3 of Annex III to Directive 2008/57/EC, this TSI does not specify any requirements in addition to existing national and European rules related to minimum rules on ergonomics and health protection of an interface between these telematics applications and users.

3.3.4.   Safety

Essential requirement 2.7.4 of Annex III to Directive 2008/57/EC is met by the following sections:

• — Section 4.2.19: Various reference files and databases,

• — Section 4.2.21: Networking and communication.

4. CHARACTERISATION OF THE SUBSYSTEM

4.1.   Introduction

Taking all the applicable essential requirements into account, the telematics application for passenger services subsystem is characterised by the following basic parameters which are described in the following sections.

4.2.   Functional and technical specifications of the subsystem

4.2.1.   Exchange of timetable data

This basic parameter lays down how the railway undertaking shall perform the exchange of timetable data.

This basic parameter shall ensure that timetables comprising the data elements defined below shall be made available.

This basic parameter shall further ensure that each railway undertaking shall provide accurate and up-to-date timetable data.

The provisions of this basic parameter shall apply to the passenger services of the railway undertaking.

This basic parameter shall have the following process:

4.2.1.1.   The railway undertaking makes available its own timetable data to other railway undertakings and to third parties

The railway undertaking shall make available all of its timetable data for which the railway undertaking is responsible as sole or joint carrier and which are related to transport services which are available for purchase by the public by guaranteeing access to all railway undertakings, to third parties and to public bodies. The railway undertaking shall ensure that the timetable data are accurate and up-to-date. The timetable data shall be kept available at least for 12 months after such data have expired.

Where a railway undertaking operates a transport service for which it is one of the Joint carriers, the railway undertaking shall ensure, together with all the other Joint carriers, that its part of the timetable are accurate and up-to-date.

The main content of the timetable data shall be:

• — Basic principles of train variants

• — Representation of a train

• — Different possible ways of representing days of operation

• — Train category/service mode

• — Transport service relationships

• — Coach groups attached to trains

• — Joining to, splitting from

• — Through connections (connecting to)

• — Through connections (change of service number)

• — Details of transport services

• — Stops with traffic restrictions

• — Overnight trains

• — Crossing of time zones

• — Pricing regime and reservation details

• — Information provider

• — Reservation provider

• — Service facilities

• — Accessibility of the train (including scheduled existence of priority seats, wheelchair spaces, universal sleeping compartments — see PRM TSI 4.2.4) — see Section 4.2.6.1

• — Service extras

• — Connecting — Timing between transport services

• — Station list.

For those transport services over which the railway undertaking has sole control, the annual timetable shall be made available at least 2 months before that timetable comes into force. For the remaining transport services, the railway undertaking shall make the timetable available as soon as possible.

The railway undertaking shall make available any changes to the annual timetable in a series of timetable updates at least 7 days before those changes take effect. This obligation shall apply only if the change is known to the railway undertaking seven or more days in advance of it taking effect.

The above process and the information used therefor shall comply with the technical document(s):

• — B.4 (see Annex III).

4.2.2.   Exchange of tariff data

This basic parameter lays down how the railway undertaking shall perform the exchange of tariff data.

This basic parameter shall ensure that tariff data in the format defined below shall be made available.

The provisions of this basic parameter shall apply in respect of all passenger tariffs of the railway undertaking for domestic, international and foreign sales.

This basic parameter shall have following process:

4.2.2.1.   The railway undertaking makes available its own tariffs to other railway undertakings, authorised public bodies and third parties

Without prejudice to passenger rights and in accordance with distribution agreements, each railway undertaking shall make available its tariffs (including fare tables) by guaranteeing access to railway undertakings to which it grants authorisation to sell, third parties to which it grants authorisation to sell, and to authorised public bodies. The railway undertaking shall ensure that the tariff data are accurate and up-to-date. Where a railway undertaking operates a transport service for which it is one of the joint carriers, the railway undertaking shall ensure, together with all the other joint carriers, that the tariff data are accurate and up-to-date.

The main content of tariff data intended for international or foreign sales shall be as defined in Annex IV.

Tariff data intended for international or foreign sales shall be made available at least as far in advance as provided for in Annex IV.

The above process and the information used for it shall be compliant for tariff data intended for international or foreign sales with the technical document(s):

• — B.1 (see Annex III),

• — B.2 (see Annex III),

• — B.3 (see Annex III).

The above process and the information used for it in respect of tariff data intended for domestic sales shall comply with the technical documents to be developed by the Agency (see Annex II).

4.2.3.   Handling of information on contact details of the railway undertaking

This basic parameter lays down how the railway undertaking shall provide information about its official website from which customers can obtain accurate information.

The provisions of this basic parameter shall apply to all railway undertakings.

This basic parameter shall have following process:

4.2.3.1.   The railway undertaking makes available a dataset of its contact details

The railway undertaking shall make available to other railway undertakings, to the Agency, to third parties and to public bodies a dataset that includes its carrier name, carrier code and its official website. The official website referred to in this basic parameter shall be machine readable and compliant with web content accessibility guidelines. If a railway undertaking operates a joint business unit with (an)other railway undertaking(s), the name of the joint business unit, carrier codes and official website shall be made available to the other railway undertakings.

When a railway undertaking makes its timetable information available to other railway undertakings pursuant to Section 4.2.1.1, it shall ensure that the carrier name in the timetable delivery has a corresponding carrier name in this dataset. If changes have occurred, the railway undertaking shall update the content of the dataset as soon as possible.

4.2.4.   Handling of information concerning conditions of carriage

This basic parameter lays down how the railway undertaking shall handle information concerning conditions of carriage.

This basic parameter shall ensure that conditions of carriage are available on the official website of the railway undertaking.

The provisions of this basic parameter shall apply to the passenger services of the railway undertaking.

This basic parameter shall entail the following process:

4.2.4.1.   The railway undertaking publishes information relating to conditions of carriage

The railway undertaking shall publish information relating to:

• — general conditions of carriage for rail passengers (GCC-CIV/PRR),

• — its own conditions of carriage,

• — a link to Regulation (EC) No 1371/2007 of 23 October 2007 on rail passengers’ rights and obligations,

• — the accepted means of payment,

• — sales and after-sales conditions, especially for the exchange and reimbursement of tickets,

• — procedures for the submission of complaints,

at least on its official website. This website shall comply with web content accessibility guidelines which take into account the needs of people with auditory and/or visual impairment.

This process shall be performed for the first publication not later than 6 months after this TSI comes into force. Changes to this information shall be published at least 6 days before they enter into force. The railway undertaking shall list the articles which have been changed compared to the previous version. On each such occasion the railway undertaking shall maintain the earlier version of this information on its official website.

4.2.5.   Handling of information concerning carriage of registered luggage

This basic parameter lays down how the railway undertaking shall ensure the provision of information for the carriage of registered luggage if the service is offered by the railway undertaking. If the service is not offered, the railway undertaking shall provide the information that the service is not offered.

This basic parameter shall ensure that information on the handling of registered luggage shall be available to the passenger.

This basic parameter shall entail the following process:

4.2.5.1.   The railway undertaking publishes conditions for the handling of registered luggage

The railway undertaking shall publish for the attention of passengers the conditions for the handling of registered luggage where the railway undertaking offers such handling. Where the service is not offered, the railway undertaking shall publish information to that effect. This information shall be published at least on the official website of the railway undertaking. This website shall comply with web content accessibility guidelines which take into account the needs of people with auditory and/or visual impairment.

This process shall be performed for the first publication not later than 6 months after this TSI comes into force. Changes to this information shall be published at least 6 days before the modification enters into force. The railway undertaking shall list the articles which have been modified compared to the previous version. The railway undertaking shall on each such occasion maintain the previous version of this information on its official website.

4.2.6.   Handling of information concerning carriage and assistance of persons with reduced mobility (PRM)

This basic parameter lays down how the railway undertaking, ticket vendor, and/or station manager must ensure the provision of information on the carriage and assistance of PRMs.

This basic parameter shall ensure that information on the carriage and assistance of PRMs shall be available to the passenger. If the railway undertaking uses IT communication for the purposes of sending an availability/reservation request for PRM assistance, the system to which it is addressed shall at least be able to handle messages according to the protocol specified in the technical document B.10 (see Annex III). In addition, the system shall issue a confirmation number for the assistance reservation — this is essential in order to provide the customer/passenger with the guarantee and confidence that the assistance will be provided and to establish accountability and responsibility for the provision of assistance. Those messages contain all the information needed in order for the railway undertaking, ticket vendor and/or station manager to issue to the PRM a confirmation number (for each departure and arrival of each journey) to reserve assistance.

The provisions of this basic parameter shall apply as follows: the handling of information concerning the carriage of PRM shall be applied in respect of the passenger services of the railway undertaking.  The provisions of this basic parameter regarding electronic request/confirmation shall be applied if there is an agreement between the requesting and the addressed parties.

This basic parameter shall entail the following processes:

4.2.6.1.   The railway undertaking publishes information on the accessibility of rail services and on the conditions of access to rolling stock

The railway undertaking shall publish the following information:

• — the train types/numbers and/or line number (if no train number is available for the public) where PRM facilities are available,

• — the types and minimum quantities of PRM facilities in the above trains (such as wheelchair seat, PRM berth, PRM toilet, location of PRM seats) under normal operating conditions,

• — the methods of requesting assistance for boarding and disembarking from trains (including PRM notice period, address, e-mail, operating hours and the telephone number of the office(s) for PRM-assistance) according to Article 24 of the Regulation on Passenger Rights,

• — the maximum size and weight of wheelchair (including the weight of the PRM) permitted,

• — the transport conditions for accompanying persons and/or animals,

• — conditions of access to the station building and platforms, including whether the station is classified as accessible for PRMs and whether is staffed for PRM support,

at least on its official website.  This website shall be accessible to persons with disabilities.

This process shall be performed for the first publication at the latest 6 months after this TSI comes into force. Any modifications to this information shall be published at least 6 days before the modification enters into force. The railway undertaking shall list the articles which have been modified compared to the previous version. On each occasion the railway undertaking shall maintain on its official website the previous version of this information.

4.2.6.2.   If the railway undertaking or ticket vendor uses IT communication for the purposes of sending an availability/reservation request for PRM assistance, such request must comply with the relevant provisions

The requesting distribution system shall send to the system requests for the relevant train availability/reservation in respect of the specified type of assistance.

The main types of requests shall be:

• — Availability request,

• — Reservation request,

• — Partial cancellation request,

• — Full cancellation request.

This process shall be performed following a request from a customer transmitted to the system of the railway undertaking or ticket vendor.

The data elements and the information content of the message used to meet the obligations shall comply:

• — either with elements defined in technical document B.10 (see Annex III), in which case all addressed systems must be able to understand the request and to respond,

• — or with otherwise defined standards, in which case the addressed system must be able to understand the request and to reply.

4.2.6.3.   Addressed system sends an availability/reservation response for PRM assistance

If the railway undertaking uses IT communication for the purposes of sending of an availability/reservation response for PRM assistance, it shall abide by the terms and conditions of this process.

If a request for reservation of PRM assistance has been properly formulated according to the process described above, the addressed system shall send to the requesting system an availability/reservation response for the requested assistance type.

The main types of reservation responses shall be:

• — Reply about availability,

• — Confirmation of reservation request,

• — Confirmation of partial cancellation request,

• — Confirmation of complete cancellation request,

• — Negative reply.

This process shall be performed in response to an incoming request received by the system to which it is sent according to the process described above.

The data elements and the message information contents used to meet the obligations shall comply:

• — either with the elements defined in technical document B.10 (see Annex III),

• — or with otherwise defined standards,

according to the protocol used by the requesting system.

4.2.7.   Handling of information concerning the carriage of bicycles

This basic parameter lays down how the railway undertaking shall ensure the provision of information concerning the carriage of bicycles.

This basic parameter shall ensure that information for the carriage of bicycles shall be available to the passenger. The attributing system shall be able to handle at least messages according to the protocol specified in technical document B.5 (see Annex III).

The provisions of this basic parameter shall apply as follows: the handling of information concerning the carriage of bicycles shall be applied in respect of the passenger services of the railway undertaking where carriage of bicycles is offered. The provisions of this basic parameter regarding an electronic request/confirmation shall be applied if there is an agreement between the requesting and the attributing parties for the provision of services where such carriage may be reserved or is subject to compulsory reservation.

This basic parameter shall have the following processes:

4.2.7.1.   The railway undertaking publishes conditions for handling of bicycles

The railway undertaking shall publish for the attention of passengers the conditions for carriage of bicycles where such carriage is offered by the railway undertaking. This information shall be published at least on the railway undertaking’s official website. This website shall meet web content accessibility guidelines which take into account the needs of people with auditory and/or visual impairment. These conditions shall list at least:

• — the train types/numbers or line number (if no train number is available for the public) where carriage of bicycles is available,

• — particular times/periods where carriage of bicycles is permitted,

• — the fares for the carriage of bicycles,

• — whether a specific reservation for a bicycle storage place in the train is available or required (including bicycle notice period, operating hours, e-mail and/or telephone).

The first publication of these conditions shall take place not later than 6 months after this TSI comes into force. Changes to this information shall be published at least 6 days before the change comes into force. The railway undertaking shall list the articles which have been changed compared to the previous version. The railway undertaking shall in all cases maintain the previous version of this information on its official website.

4.2.7.2.   A railway undertaking or ticket vendor sends an availability/reservation request for bicycles to the attributing reservation system

The possibility of making a reservation shall be subject to the existence of a commercial agreement between the carrier(s) and distributor(s) involved. Such agreements can include charges, technical and safety standards, specific limitations in terms of trains, origins/destinations, tariffs, sales channels, etc.

If the railway undertaking or ticket vendor uses IT communication for the purposes of sending a request for availability/reservation for the carriage of bicycles, such communication shall conform to the requirements of this process.

Subject to an agreement between the parties involved, the requesting distribution system shall send requests for the specified bicycle carriage to the attributing system concerning the availability/reservation of the train concerned.

The main types of reservation requests shall be:

• — Enquiry about availability,

• — Reservation request,

• — Partial cancellation request,

• — Complete cancellation request.

This process shall be performed following a request from a customer sent to the distribution system of the railway undertaking.

The data elements and the information content of the message used to meet the obligations shall be compliant:

• — either with the definitions in technical document B.5 (see Annex III), in which case all attributing systems shall be able to understand the request and to answer,

• — or with otherwise defined standards, in which case the attributing system shall be able to understand the request and to answer only if a specific agreement has been concluded with the requesting distribution system.

4.2.7.3.   Attributing reservation system sends availability/reservation response for bicycles

If the railway undertaking uses IT communication for the purposes of sending of an availability/reservation answer for the carriage of bicycles, it shall follow the relevant instructions of this process.

If a request for reservation of bicycle spaces has been correctly formulated according to the process above described, the attributing system shall send to the requesting distribution system an availability/reservation response for the requested train.

The main types of reservation responses shall be:

• — Reply about availability,

• — Confirmation of reservation request,

• — Confirmation of partial cancellation request,

• — Confirmation of complete cancellation request,

• — Negative reply.

This process shall be performed in response to an incoming request arriving at the attributing system according to the process described above.

The data elements and the information content of the message used to meet the obligations shall comply:

• — either with information contained in technical document B.5 (see Annex III),

• — or with otherwise defined standards,

according to the protocol used by the requesting attributing system.

4.2.8.   Handling of information concerning the carriage of cars

This basic parameter lays down how the railway undertaking shall ensure the provision of information for the carriage of cars/motorcycles (in the following, the word ‘cars’ includes motorcycles) if it is offered by the railway undertaking.

This basic parameter shall ensure that information on the carriage of cars shall be available to the passenger. The attributing system shall be able to handle at least messages according to the protocol specified in technical document B.5 (see Annex III).

The provisions of this basic parameter shall apply as follows: the handling of information concerning the carriage of cars shall be applied in respect of the passenger services of the railway undertaking where carriage of cars is offered. The provisions of this basic parameter regarding electronic request/confirmation shall apply if there is an agreement between the requesting and the attributing parties for services where such carriage may be reserved or is subject to mandatory reservation.

This basic parameter shall apply as follows:

4.2.8.1.   The railway undertaking publishes conditions for the handling of cars

The railway undertaking shall communicate to the passenger the conditions for carriage of cars where this is offered by the railway undertaking. This information shall be published at least at the railway undertaking’s official website. This website shall comply with web content accessibility guidelines which take into account the needs of people with auditory and/or visual impairment.

These conditions shall list at least:

• — the train types/numbers on which carrying of cars is available,

• — particular times/periods where carrying of cars is available,

• — the standard fares for carrying of cars (incl. fares for accommodation of passengers, where accommodation is offered by the railway undertaking),

• — specific address and time for loading of cars on to the train,

• — specific address and arrival time of the train at the station of destination,

• — size, weight and other limitations for the transport of cars.

The first publication shall take place at the latest 6 months after this TSI comes into force. Changes to this information shall be published at least 6 days before they enter into force. The railway undertaking shall list the articles which have been amended. The railway undertaking shall on each occasion keep the previous version of this information on its official website.

4.2.8.2.   The railway undertaking or ticket vendor sends an availability/reservation request for cars to the reservation system

The possibility of making a reservation shall be subject to the existence of a commercial agreement between the carrier(s) and distributor(s) involved. Such agreements may include charges, technical and security standards, specific limitations in terms of trains, Origins/Destinations, tariffs, sales channels, etc.

If the railway undertaking or ticket vendor uses IT communication for the purpose of sending availability/reservation requests for the carriage of cars, such communication shall comply with the provisions governing this process.

Subject to an agreement between the parties involved, the requesting distribution system shall send to the attributing system for the relevant train availability/reservation requests for the specified carriage of cars.

The main types of reservation requests shall be:

• — Availability request,

• — Reservation request,

• — Partial cancellation request,

• — Complete cancellation request.

This process shall be performed following a request transmitted by a customer to the distribution system of the railway undertaking.

The data elements and the information content of the message used to meet the obligations shall be compliant:

• — either with elements defined in technical document B.5 (see Annex III), in which case all attributing systems shall be able to understand the request and to reply,

• — or with otherwise defined standards, in which case the attributing system shall be able to understand the request and to answer only if there is a specific agreement with the requesting distribution system.

4.2.8.3.   Attributing reservation system sends availability/reservation response for cars

If the railway undertaking uses IT communication for the purpose of sending availability/reservation responses for the carriage of cars, it shall adhere to the rules laid down in respect of this process.

If a request for reservation of cars has been properly formulated according to the process described above, the attributing system shall send an availability/reservation response for the requested train to the requesting distribution system.

The main types of reservation responses shall be:

• — Reply about availability,

• — Confirmation of reservation request,

• — Confirmation of partial cancellation request,

• — Confirmation of complete cancellation request,

• — Negative reply.

This process shall be performed in response to an incoming request arriving at the attributing system according to the process described above.

The data elements and the information content of the message used to meet the obligations shall comply:

• — either with elements defined in technical document B.5 (see Annex III),

• — or with otherwise defined standards,

according to the protocol used by the requesting distribution system.

4.2.9.   Handling of availability/reservation

This basic parameter lays down the manner in which the railway undertakings shall deal with reservations for the accommodation of passengers. All of the various types of accommodation (such as seats, couchettes, sleepers, priority seats, wheelchair spaces, universal sleeping compartments (see PRM TSI Section 4.2.4)) will be designated hereinafter as ‘places’, unless more specific information is needed. Reservations for the carriage of bicycles, cars and for assistance of PRM, are described in separate basic parameters in separate sections.

Reservation of places may simply concern the booking of accommodation, in addition to the transport contract, or may be part of a combined transaction which includes both accommodation and a transport contract.

This basic parameter shall ensure that the issuing and attributing railway undertakings shall exchange appropriate availability and reservation information. The attributing system shall be able to handle at least messages according to the protocol specified in the technical document B.5 (see Annex III).

The provisions of this basic parameter shall be applied if an agreement between the requesting and the attributing parties exists in respect of services which may be reserved or are subject to mandatory reservation.

This basic parameter shall involve the following processes:

4.2.9.1.   The railway undertaking or ticket vendor sends an availability/reservation request to the attributing reservation system

The possibility of making a reservation shall be subject to the existence of a commercial agreement between the involved carrier(s) and distributor(s). Such agreements can include charges, technical and safety standards, specific limitations in terms of trains, origins/destinations, tariffs, sales channels, etc.

Subject to an agreement between the parties involved, the requesting distribution system shall send requests to the attributing system in respect of the relevant train availability/reservation for the specified accommodation type.

The main types of reservation requests are:

• — Enquiry about availability,

• — Reservation request,

• — Request for partial cancellation,

• — Request for complete cancellation.

This process shall be performed following a request from a customer transmitted to the distribution system of the railway undertaking.

The data elements and the information contained in the message used to meet the obligations shall comply:

• — either with the elements set out in technical document B.5 (see Annex III), in which case all attributing systems shall be able to understand the request and to reply,

• — or with otherwise defined standards, in which case the attributing system shall be able to understand the request and to answer only if there is a specific agreement with the requesting distribution system.

4.2.9.2.   Attributing reservation system sends availability/reservation response

If a request for reservation of places has been validly formulated according to the process described above, the attributing system shall send an availability/reservation response for the requested train to the requesting distribution system.

The main types of reservation responses shall be:

• — Reply about availability,

• — Confirmation of reservation request,

• — Confirmation of partial cancellation request,

• — Confirmation of complete cancellation request,

• — Replacement proposal,

• — Negative reply.

This process shall be performed in response to an incoming request arriving at the attributing system according to the process described above.

The data elements and the message information contents used to meet the obligations shall be compliant:

• — either with elements defined in technical document B.5 (see Annex III),

• — or with otherwise defined standards,

according to the protocol used by the requesting distribution system.

4.2.10.   Handling of security elements for product distribution

This basic parameter specifies the manner in which the attributing railway undertaking shall generate security elements for the distribution of its products.

This basic parameter must ensure that railway undertakings and passengers shall, at the appropriate time, obtain from the attributing railway undertaking the security information and references needed for the various ticket types.

This basic parameter shall entail the following processes:

4.2.10.1.   Attributing system creates security element for electronic delivery

If a railway undertaking issues CIV compliant ticket/reservation, the staff of the rail ticket office/agency/retailer or the distribution system of the railway undertaking shall generate the security information to be inserted in the ticket/reservation.

This process shall be performed as soon as the booking status and sales transaction data have been successfully sent to the distribution system of the agreed railway undertakings.

The above process and the information used for it shall comply with:

• — the standard for the handling of security elements for product distribution which is under development. It is therefore an open point and is listed in Annex II.

4.2.10.2.   Attributing system creates a dossier reference for the railway undertaking for electronic delivery

If a railway undertaking issues CIV compliant ticket/reservation, the staff of rail ticket office/agency/retailer or the distribution system of the railway undertaking shall produce a dossier reference to retrieve the ticket/reservation and shall enter all information concerning the ticket into its own distribution system.

This process shall be performed as soon as the booking status and sales transaction data have been successfully sent to the distribution system of the agreed railway undertakings.

The above process and the information used for it shall be compliant with:

• — the standard for the handling of security elements for product distribution which is under development. It is therefore an open point and is listed in Annex II.

4.2.10.3.   Attributing system creates a dossier reference for the passenger for electronic delivery

If a railway undertaking issues a CIV compliant ticket/reservation, the staff of the rail ticket office/agency/retailer or the distribution system of the railway undertaking shall generate a dossier reference and shall enter it on the ticket/reservation.

This process shall be performed as soon as the booking status and sales transaction data have been successfully sent to the distribution system of the agreed railway undertakings.

The above process and the information used for it shall be compliant with:

• — the standard for the handling of security elements for product distribution which is under development. It is therefore an open point and is listed in Annex II.

4.2.11.   Delivery of the product to the customer after its purchase (fulfilment)

This basic parameter sets out all the possible direct and indirect fulfilment methods which are linked to the ticket and/or reservation and to the kind of media (e.g. paper).

This basic parameter shall ensure that the issuer or ticket vendor shall issue tickets according to standards that ensure interoperability between railway undertakings. For the purposes of issuing tickets for international and foreign sales, railway undertakings shall use at least one of the fulfilment types listed in Section 4.2.11.1 Fulfilment — direct — for international and foreign sales and in Section 4.2.11.2 Fulfilment — indirect — for international and foreign sales.

The provisions of this basic parameter shall be applied at least in respect of the tariffs for international and foreign sales.

4.2.11.1.   Fulfilment — direct — for international and foreign sales

This process shall be an alternative to process 4.2.11.2 Fulfilment — indirect — for international and foreign sales.

The railway undertakings shall at least accept tickets according to the definition in technical document B.6 (see Annex III), except where the ticket is not appropriate for the journey being undertaken, where the railway undertaking has reasonable grounds to suspect fraud and where the ticket is not being used in accordance with the conditions of carriage according to Section 4.2.4.

The main types of issued tickets are specified in technical document B.6 of Annex III:

• — Ticket and reservation,

• — Ticket only,

• — Reservation only,

• — Supplements,

• — Upgrade,

• — Change of itinerary,

• — Boarding pass,

• — Special fares in conjunction with national railcards,

• — Group ticket,

• — International rail passes of various kinds,

• — Accompanied vehicle coupon,

• — Travel voucher for compensation.

The above process and the information used for it shall be compliant with the technical document(s):

• — B.6 (see Annex III).

4.2.11.2.   Fulfilment — indirect — for international and foreign sales

This process shall be an alternative to process 4.2.11.1 Fulfilment — direct — for international and foreign sales

If the railway undertaking makes sales using indirect fulfilment on one of the following methods, it must use the following standards:

• — CIV compliant electronic delivery (Ticket On Departure),

• — CIV compliant Manifest On List,

• — CIV compliant A4 ticket via e-mail delivery.

The main types of above issued tickets shall be:

• — Open ticket (travel only),

• — Open ticket + reservation (travel and reservation),

• — Open ticket + supplement (travel and supplement),

• — Open ticket + reservation + supplement (travel, reservation and supplement),

• — Global price ticket (travel and reservation).

The above process and the information used for it shall be compliant with the following technical document(s):

• — B.6 (see Annex III),

• — B.7 (see Annex III),

• — Standard for European ‘Ticket On Departure’ and for European ‘Manifest On List’ is under development. It is therefore an open point and is listed in Annex II.

4.2.11.3.   Fulfilment — direct — domestic sales

This is an open point (see Annex II).

4.2.11.4.   Fulfilment — indirect — domestic sales

This is an open point (see Annex II).

4.2.12.   Handling of information provision in the station area

This basic parameter lays down how the station manager shall provide the customer with train running information within the station area.

The provisions shall apply only if there has been a renewal, major upgrade or new installation of voice announcements and/or display systems.

The provisions of this basic parameter shall apply at least in respect of stations at which trains performing international service stop.

This basic parameter shall entail the following processes:

4.2.12.1.   Station manager informs customers within the station

With regard to information on train departures, station managers shall provide the following departure information on trains to customers in stations:

• — Train type and/or number,

• — Station(s) of destination,

• — And, where appropriate, intermediate station stop(s),

• — Platform or track,

• — Scheduled Departure time.

In the event of deviation from this information for departing trains, station managers shall provide, in stations, at least the following train information:

• — Train type and/or number,

• — Station(s) of destination,

• — Scheduled Departure time,

• — Deviation from plan.

As regards information on terminating trains, the station manager shall provide at least the following train information:

• — Station(s) of origin,

• — Arrival time at the terminating station,

• — Train type and/or number,

• — Arrival platform or track.

In the case of deviation for terminating trains, the station manager shall provide at least the following information for such trains:

• — Train type and/or number,

• — Station(s) of origin,

• — Scheduled arrival time,

• — Deviation from plan.

Deviations from plan comprise:

• — Material delays,

• — Change of track or platform,

• — Full or partial cancellation of train,

• — Train rerouting.

The station manager decides according to agreements with the railway undertakings and/or infrastructure managers on:

• — The type of information system (Display and/or voice announcement),

• — The point in time when the information is provided,

• — The location within the station where the information system will be installed.

In accordance with a contractual agreement, information about deviations shall be delivered by railway undertakings and/or Infrastructure managers in due time to the station manager.

4.2.13.   Handling of information provision in the vehicle area

This basic parameter lays down how the railway undertaking shall provide train running information within the vehicle area.

The provisions shall apply to new or renewed or upgraded rolling stock, if information systems (voice announcements and/or displays) are renewed or installed.

The provisions of this basic parameter shall apply to at least all those trains performing international service.

This basic parameter shall have the following processes:

4.2.13.1.   The railway undertaking informs passengers in the train

The railway undertakings shall provide passengers in the train:

• — At station of departure and major intermediate station stops:

• — Train type and/or number,

• — Final destination(s),

• — Where practicable, intermediate station stops,

• — Material delay,

• — Reasons for delay, if known.

Before arrival at all intermediate station stops:

• — Next station stop (station name).

Before arrival at major intermediate station and destination station:

• — Next station stop (station name),

• — Planned arrival time,

• — Estimated arrival time and/or other Delay information,

• — Next main connecting services (at the discretion of the railway undertaking).

The railway undertaking decides on:

• — The type of information system (Display and/or voice announcements),

• — The point in time when the information will be provided,

• — The location within a train where the information devices will be installed.

4.2.14.   Train preparation

This basic parameter lays down the manner in which the railway undertaking must inform the infrastructure manager that the train is ready to access the network when train departure tasks as defined in OPE TSI Section 4.2.3.3 have been carried out or when the train number has changed.

The provisions of this basic parameter shall apply to all trains of the railway undertaking.

This basic parameter shall entail the following processes:

4.2.14.1.   ‘Train ready’ message for all trains

The railway undertaking shall send a ‘train ready’ message to the infrastructure manager every time a train is ready to access the network for the first time, unless under national rules the infrastructure manager accepts the timetable as a ‘train ready’ message. In the latter case, the railway undertaking shall inform the infrastructure manager and, if applicable, the station manager if the train is not ready as soon as possible.

Messages shall consist at least of:

• — Train and/or path Number,

• — Train ready indication, which indicates that the train has been prepared and is ready to run.

Other items, such as:

• — Path departure Point with the time for which the path was requested,

• — Path Destination Point with the time at which the proposed train is due to arrive at its destination,

may be transmitted in the same message.

The above process and the information used for it shall at least comply with the ‘train ready’ message of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if the parties involved have concluded a specific agreement allowing these standards to be used.

4.2.15.   Train running information and forecast

This basic parameter lays down the train running information and train running forecast. It must prescribe how the dialogue between infrastructure manager and railway undertaking, as well as between railway undertaking and station manager, are to be maintained in order to exchange train running information and train running forecasts.

This basic parameter lays down how the infrastructure manager must, at the appropriate time, send train running information to the railway undertaking and the next neighbouring infrastructure manager involved in the operation of the train.

The train running information serves to provide details of the current status of the train at contractually agreed reporting points.

The train running forecast is used to provide information about the estimated time at contractually agreed forecast points. This message shall be sent from the infrastructure manager to the railway undertaking and the neighbouring infrastructure manager involved in the run. The information about the train running forecast shall be delivered to the station manager in due time by the railway undertakings and/or infrastructure managers according to a contractual agreement.

The path contract specifies Reporting Points for the train’s movement.

This basic parameter describes the content of the message and does not prescribe the process for generating the train running forecast.

The provisions of this basic parameter shall apply to all trains of the railway undertaking.

This basic parameter shall entail the following processes:

4.2.15.1.   Train running information for all trains

The infrastructure manager shall send a ‘train running information’ message to the railway undertaking. This process shall be performed as soon as the train reaches contractually agreed reporting points at which to deliver train running information. An agreed Reporting Point can be, among others, a handover point, a Station or the final destination of the train.

The message shall consist at least of the following:

• — Train and/or path Number (train ID),

• — Scheduled time and actual time at agreed Reporting Point,

• — Identification of the Reporting Point,

• — Status of train at the Reporting Point (arrival, departure, passage, departure from originating station, arrival at final destination).

Other items, such as:

• — delta deviation from booked scheduled time (in minutes),

• — where available, the reason for the delay,

may be transmitted in the same message.

The above process and the information used for it shall comply at least with the ‘TrainRunningInformationMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if there is a specific agreement between the parties involved to allow the use of these standards.

4.2.15.2.   Train running forecast for all trains

The infrastructure manager shall send a ‘train running forecast’ message to the railway undertaking.

This process shall be performed as soon as the train reaches contractually agreed Reporting Points to deliver a forecast. An agreed forecast point can be, among others, a handover point or a Station. A train running forecast can also be sent before the train starts running. For additional delays occurring between two Reporting Points, a threshold has to be contractually defined between the railway undertaking and the infrastructure manager to which an initial or a new forecast has to be sent. If the delay is not known, the infrastructure manager has to send a ‘service disruption message’ (see Section 4.2.16 Service disruption information).

The train running forecast message must give the forecast time for agreed forecast points.

Information on the train running forecast shall be delivered by the railway undertakings and/or infrastructure managers in due time to the station manager under a contractual agreement.

The infrastructure manager shall send this message to the next neighbouring infrastructure manager involved in the train run.

The message must consist at least of:

• — train and/or path number (train ID),

• — for each agreed forecast point: — scheduled time and forecast time, — identification of the agreed forecast point, — status of train at agreed forecast point (arrival, departure, passage, arrival at final destination).

Other items, such as:

• — estimated delta deviation from booked scheduled time (in minutes),

• — transmission of the reason for delay, where available,

may be sent in the same message.

The above process and the information used for it shall at least be compliant with the ‘Train RunningForecastMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if a specific agreement to that effect has been signed between the parties involved that allows the use of these standards.

4.2.16.   Service disruption information

This basic parameter lays down how service disruption information is handled between the railway undertaking and the infrastructure manager.

The provisions of this basic parameter shall apply to all trains of the railway undertaking.

For the purpose of dealing with passengers’ complaints, service disruption data shall be kept available for railway undertakings, ticket vendors and/or authorised public bodies for at least 12 months after such data has expired.

This basic parameter shall entail the following processes:

4.2.16.1.   General remarks

The railway undertaking shall inform the infrastructure manager of the operational status of the trains, as defined in OPE TSI Section 4.2.3.3.2.

If train running is interrupted, the infrastructure manager shall send a ‘train running interrupted’ message as specified below.

4.2.16.2.   Train Running Interrupted message for all trains

If train running is interrupted, the infrastructure manager issues this message to the neighbouring infrastructure manager and to the railway undertaking(s).

If the length of the delay is known, the infrastructure manager must send a train running forecast message (see Section 4.2.15.2 Train running forecast).

The main data elements in this message are:

• — path and/or train number (train ID),

• — identification of location based on the next location from the location reference file,

• — start time of interruption,

• — scheduled departure date and time at this location,

• — code denoting the reason for and/or description of interruption.

The above process and the information used for it shall at least comply with the ‘TrainRunningInterruptionMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if a specific agreement has been concluded between the parties involved which allows the use of these standards.

4.2.17.   Handling of short term timetable data for trains

This basic parameter lays down how Short notice Path Requests should be handled between the ‘Access Party’ (AP) and the infrastructure manager. These requirements are valid for all Short Notice Path Requests.

This BP does not include Traffic Management issues. The time limit between Short Term paths and Traffic Management path changes is subject to Local Agreements. It has to be possible, where short-notice transport needs are concerned (e.g. special train, additional train), to request a Short Term path. To this end, the AP requesting a Short Term path must provide the infrastructure manager with all necessary information indicating when and where a train is required to run and the data relating thereto.

No minimum time frame is specified at European level. The network statement may specify minimum time frames.

Each infrastructure manager is responsible for the suitability of a path on their infrastructure, and the railway undertaking is obliged to check the train characteristics against the values given in the details of its contracted path.

The various possible scenarios are set out below:

• — Scenario A: The AP contacts all infrastructure managers involved directly (case A) or via the One Stop Shop (case B) to organise the paths for the complete journey. In this case the AP has also to operate the train on the complete journey.

• — Scenario B: Each AP involved in the transport journey contacts the local infrastructure managers directly or via OSS to request a path for the journey section on which it is operating the train.

In both scenarios the allocation procedure for a Short Notice Path Request takes the form of a dialogue between AP and infrastructure manager, which contains the following messages:

• — Path request message,

• — Path details message,

• — Path not available message,

• — Path confirmed message,

• — Path details refused message,

• — Path cancelled message,

• — Booked path no longer available message,

• — Receipt confirmation message.

In the case of train movements for which a path has already been requested and issued, it is not necessary to repeat the request for a path unless delays exceeds a value that is contractually agreed between the railway undertaking and the infrastructure manager or if the train composition is changed in such a way that it renders the existing path request invalid.

The provisions of this basic parameter shall apply to path handling for all trains of the railway undertaking, but only if the parties involved use telematics applications within the meaning of Annex II to Directive 2001/14/EC of the European Parliament and of the Council ([^E0002]) for Short Notice Path Requests.

In such a case, this basic parameter shall involve the following processes:

4.2.17.1.   Path Request message

This message is sent to the infrastructure manager by the AP with the following main content:

• — AP making the path request,

• — Path departure point: start point of path,

• — Time of departure from start point of path: time for which the path is requested,

• — end point of path: train’s destination on path requested,

• — Time of arrival at end point of path: time proposed train is to arrive at its destination,

• — section of the journey requested,

• — intermediate stops or any other designated points along the proposed path, indicating the Time of arrival plus the time of departure from an Intermediate Point. If this field is not completed, it means that the train does not stop at this point,

• — agreed and necessary train equipment/data for section of the journey,

• — maximum permissible train speed,

• — maximum speed under specified train control system(s) (national and international, e.g. LZB, ETCS),

• — for each traction unit: class of traction, technical variant,

• — banking traction unit (class of traction, technical variant),

• — driving vehicle trailer (DVT) leading,

• — total length,

• — total weight,

• — maximum axle load,

• — gross weight per meter,

• — brake performance (representing brake level effective braking power),

• — brake type (for the indication of usage of electromagnetic brake),

• — specified train control system(s) (national and international),

• — emergency brake override,

• — radio system (e.g. GSM-R),

• — SCs (special consignments),

• — loading gauge,

• — any other technical prerequisites that differ from the standard dimensions (e.g. exceptional loading gauge),

• — train category,

• — any other specific data required locally or nationally to process the path request,

• — definitions of activities that are to be performed at a given Intermediate Point along the route,

• — railway undertaking code responsible for the train movement on the current section of the journey,

• — infrastructure manager code responsible for the train over the respective section of the journey,

• — railway undertaking and infrastructure manager code for the next section of the train, where appropriate.

The above process and the information used for it shall at least comply with the ‘PathRequestMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if there is a specific agreement between the parties involved that allows the use of these standards.

4.2.17.2.   Path Details message

The infrastructure manager sends this message with the following main content to the requesting AP in reply to that AP’s path request:

• — AP making the path request,

• — path departure point: start point of path,

• — Time of departure from start point of path: time for which the path is requested,

• — end point of path: train’s destination on path requested,

• — Time of arrival at end point of path: time proposed train is to arrive at its destination,

• — section of the journey requested,

• — intermediate stops or any other designated points along the proposed path, indicating the time of arrival plus the time of departure from an intermediate point. If this field is not completed, it means that the train does not stop at this point,

• — agreed and necessary train equipment/data for section of the journey,

• — maximum permissible train speed,

• — maximum speed under specified train control system(s) (national and international, e.g. LZB, ETCS),

• — for each traction unit: class of traction, technical variant,

• — banking traction unit (class of traction, technical variant),

• — driving vehicle trailer (DVT) leading,

• — total length,

• — total weight,

• — maximum axle load,

• — gross weight per metre,

• — brake performance (representing brake level effective braking power),

• — brake type (for the indication of usage of electromagnetic brake),

• — specified train control system(s) (national and international),

• — emergency brake override,

• — radio system (e.g. GSM-R),

• — SCs (special consignments),

• — loading gauge,

• — any other technical prerequisites that differ from the usual dimensions (e.g. exceptional loading gauge),

• — train category,

• — any other specific data required locally or nationally to process the path request,

• — definitions of activities that are to be performed at a given Intermediate Point along the route,

• — code of railway undertaking responsible for the train movement on the current section of the journey,

• — code of infrastructure manager responsible for the train over the respective section of the journey,

• — code of railway undertaking and infrastructure manager for the next section of the journey, if appropriate.

The above process and the information used for it shall at least comply with the ‘PathDetailsMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if a specific agreement is concluded between the parties involved to allow the use of these standards.

4.2.17.3.   ‘Path Not Available’ message

The infrastructure manager sends this message to the requesting AP in reply to the AP’s path request in the event of no path being available:

• — Path departure point: train’s point of departure on the path,

• — Path destination point,

• — Time of departure from start point of path: time for which the path is requested,

• — indication that the path is not available,

• — reason for path not being available.

At the same time as this message, or as soon as possible, the infrastructure manager must send an alternative proposal without requiring any further request from the railway undertaking (Path Details message).

The above process and the information used for it shall at least comply with the ‘PathNotAvailableMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if there is a specific agreement between the parties involved that allows the use of these standards.

4.2.17.4.   Path Confirmed message

The requesting AP uses this message to book/confirm the path proposed by the infrastructure manager:

• — Path Number for the purpose of identifying the path,

• — Path departure point: train’s point of departure on the path,

• — Path destination point,

• — Time of departure from start point of path: time for which the path is requested,

• — End point of path: train’s destination on path requested,

• — Time of arrival at end point of path: time at which the proposed train is due to arrive at its destination,

• — indication that the AP accepts the path proposed.

The above process and the information used for it shall be compliant at least with the ‘PathConfirmedMessage’ of the technical document(s):

• — B.30 (see Annex III).

In addition, other existing standards may be used for the same purpose if there is a specific agreement between the parties involved allowing the use of these standards.

4.2.17.5.   Path Details Refused message

The requesting AP uses this message to reject the path details proposed by the relevant infrastructure manager:

• — Path Number for the purpose of identifying the path,

• — Indication that the path details are being rejected,

• — Reason for refusing the path or for the alteration requested by the AP,

• — Path departure point: train’s point of departure on the path,

• — Path destination point,

• — Time of departure from start point of path: time for which the path is requested,

• — end point of path: train’s destination on path requested,

• — Time of arrival at end point of path: time at which the proposed train is due to arrive at its destination.

The above process and the information used for it shall be compliant at least with the ‘PathDetailsRefusedMessage’ of the technical document(s):

• — B.30 (see Annex III).