Consumer Rights Act 2015

Type Public General Act
Publication 2015-03-26
Last updated 2026-09-28
State In force
Department Statute Law Database
PDF Download
articles Not indexed

An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.

Reform history JSON API
92

Sch. 5 para. 8 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

93

Sch. 5 applied (with modifications) (26.12.2017) by The Radio Equipment Regulations 2017 (S.I. 2017/1206), reg. 1, Sch. 10 para. 3 (with regs. 3-5, 77)

94

Words in Sch. 5 para. 11 inserted (26.5.2021) by Medicines and Medical Devices Act 2021 (c. 3), ss. 41(2)(b), 50(3); S.I. 2021/610, reg. 2(c) (with reg. 3)

95

S. 76 in force at 1.10.2015 by S.I. 2015/1630, art. 3(c) (with art. 6(1))

96

Sch. 6 para. 53 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

97

Sch. 5 para. 2 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

98

Sch. 8 para. 34 in force at 3.8.2015 for specified purposes by S.I. 2015/1584, art. 3(d)

99

Sch. 6 para. 12 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

100

S. 25 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

101

Sch. 3 para. 5 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

103

Sch. 1 para. 9 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

105

S. 58 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(b) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

106

S. 55 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(b) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

107

Sch. 8 para. 34 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(j)

108

Sch. 4 para. 11 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(g) (with art. 6(1))

109

Sch. 5 para. 20 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

110

S. 77 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

111

Sch. 4 para. 12 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(c) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

112

Sch. 5 para. 28 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

113

S. 88(1)-(4) in force at 27.5.2015 for E. in so far as not already in force by S.I. 2015/965, art. 2(a)

114

Sch. 4 para. 30 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

115

S. 47 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

116

Sch. 5 para. 24 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

118

S. 26 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

119

Sch. 4 para. 29 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

120

Sch. 6 para. 19 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

122

Sch. 5 para. 8 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

123

Sch. 7 para. 6 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

124

Sch. 5 para. 41 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

125

Words in s. 83(6) substituted (1.6.2019) by Tenant Fees Act 2019 (c. 4), ss. 18(4), 34(1); S.I. 2019/857, reg. 3(q)

126

Sch. 1 para. 48 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

127

Sch. 5 para. 30 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

128

Sch. 2 para. 5 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

130

Sch. 6 para. 17 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

131

Sch. 6 para. 10 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

132

Sch. 5 para. 42 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

134

Sch. 1 para. 22 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

135

Sch. 1 para. 5 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

136

Sch. 7 para. 2 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

137

S. 50 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(b) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

138

Sch. 8 para. 35 in force at 3.8.2015 for specified purposes by S.I. 2015/1584, art. 3(d)

139

Sch. 6 para. 76 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

140

Sch. 2 para. 19 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

141

Sch. 6 para. 83 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

144

Sch. 9 para. 4 in force at 27.5.2015 for E. in so far as not already in force by S.I. 2015/965, art. 2(c)

145

Sch. 5 para. 45 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

146

S. 57 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(c) (with art. 6(1))

148

S. 40 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

149

Sch. 4 para. 35 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

150

Sch. 5 para. 29 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

151

Sch. 2 para. 1 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

152

Words in Sch. 5 para. 10 inserted (26.12.2017) by The Radio Equipment Regulations 2017 (S.I. 2017/1206), regs. 1, 80(2)(b) (with regs. 3-5, 77, 78(3))

153

Sch. 4 para. 5 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(c) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

154

Sch. 9 para. 2 in force at 23.11.2015 for W. in so far as not already in force by S.I. 2015/1904, art. 3

155

Sch. 6 para. 81 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

156

Sch. 5 para. 31 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

157

S. 56 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(c) (with art. 6(1))

158

Sch. 5 para. 16 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

159

Sch. 5 para. 40 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

161

Sch. 8 para. 28 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(j)

162

S. 57 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(b) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

163

Sch. 5 para. 38 applied by 2001 c. 16, Sch. 2 para. 4E (as inserted (1.10.2015) by Consumer Rights Act 2015 (c. 15), s. 100(5), Sch. 6 para. 66(5); S.I. 2015/1630, art. 3(i))

164

Sch. 4 para. 10 in force at 1.10.2016 in so far as not already in force by S.I. 2015/1630, art. 4(c) (with art. 6(2)) (as amended by S.I. 2016/484, art. 2)

165

Sch. 8 para. 32 in force at 3.8.2015 for specified purposes by S.I. 2015/1584, art. 3(d)

166

Sch. 5 para. 27 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

167

Sch. 6 para. 23 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

168

Words in Sch. 5 para. 10 omitted (28.12.2016) by virtue of The Measuring Instruments Regulations 2016 (S.I. 2016/1153), reg. 1(2), Sch. 3 para. 3(3)(f) (with regs. 3(4), 5, 67(5))

169

Sch. 2 para. 7 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

170

Sch. 5 para. 44 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

171

Sch. 1 para. 42 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

172

Sch. 1 para. 8 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

173
174

Sch. 1 para. 35 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

175

Sch. 5 para. 14 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

176

Sch. 4 para. 5 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(g) (with art. 6(1))

177

Sch. 1 para. 6 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

178

Sch. 7 para. 7 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

179

Sch. 6 para. 35 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

180

Sch. 5 para. 2 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

181

Sch. 8 para. 10 in force at 1.10.2015 by S.I. 2015/1630, art. 3(j)

183

Sch. 3 para. 2 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

185

Sch. 6 para. 65 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

186

Sch. 8 para. 29 in force at 3.8.2015 for specified purposes by S.I. 2015/1584, art. 3(d)

187

Sch. 6 para. 43 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

188

Sch. 5 para. 45 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

189

S. 16 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

191

Sch. 8 para. 24 in force at 1.10.2015 by S.I. 2015/1630, art. 3(j)

192

Sch. 5 para. 15 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

193

Sch. 7 para. 3 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

194

Sch. 1 para. 20 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

195

S. 63 in force at 1.10.2015 by S.I. 2015/1630, art. 3(c) (with art. 6(1))

196

Sch. 5 para. 38 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

197

Sch. 5 para. 35 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

198

Sch. 1 para. 2 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

200

Sch. 5 para. 33 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

201

Sch. 6 para. 3 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

202

S. 13 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

203

Words in Sch. 5 para. 20(3A) substituted by S.I. 2019/203, reg. 4(9)(da) (as inserted (31.12.2020) by The Consumer Protection (Enforcement) (Amendment etc.) (EU Exit) Regulations 2020 (S.I. 2020/1347), regs. 1(3), 3(4)(b))

204

Sch. 4 para. 4 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(g) (with art. 6(1))

206

S. 62 in force at 1.10.2015 by S.I. 2015/1630, art. 3(c) (with art. 6(1))

207

Sch. 4 para. 14 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(g) (with art. 6(1))

208

Sch. 5 para. 13 in force at 1.10.2015 in so far as not already in force by S.I. 2015/1630, art. 3(h) (with art. 8)

209

Sch. 2 para. 25 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

210

Words in Sch. 5 para. 10 inserted (30.6.2022 for specified purposes) by Leasehold Reform (Ground Rent) Act 2022 (c. 1), ss. 12(3), 25(2) (with s. 23); S.I. 2022/694, regs. 2, 3

212

Sch. 5 para. 13 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

213

Sch. 6 para. 44 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

214

Words in Sch. 5 para. 10 omitted (28.12.2016) by virtue of The Measuring Instruments Regulations 2016 (S.I. 2016/1153), reg. 1(2), Sch. 3 para. 3(3)(j) (with regs. 3(4), 5, 67(5))

215

S. 50 in force at 1.10.2015 for specified purposes by S.I. 2015/1630, art. 3(c) (with art. 6(1))

217
218

Sch. 5 para. 18 in force at 27.5.2015 for specified purposes for E. by S.I. 2015/965, art. 2(b)

219

Sch. 6 para. 64 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

220

S. 46 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

221

Sch. 4 para. 31 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

223

Sch. 8 para. 3 in force at 1.10.2015 by S.I. 2015/1630, art. 3(j)

225

Sch. 1 para. 16 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

227
228

Sch. 6 para. 8 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

229

Sch. 4 para. 32 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

230

S. 79 in force at 1.10.2015 by S.I. 2015/1630, art. 3(e)

231

Sch. 9 para. 6 in force at 27.5.2015 for E. in so far as not already in force by S.I. 2015/965, art. 2(c)

232

S. 72 in force at 1.10.2015 by S.I. 2015/1630, art. 3(c) (with art. 6(1))

233

Words in Sch. 5 para. 10 omitted (28.12.2016) by virtue of The Measuring Instruments Regulations 2016 (S.I. 2016/1153), reg. 1(2), Sch. 3 para. 3(3)(i) (with regs. 3(4), 5, 67(5))

234

Words in Sch. 5 para. 19(4)(b) substituted (N.I.) (16.7.2021) by The Market Surveillance (Northern Ireland) Regulations 2021 (S.I. 2021/858), regs. 1(1), 9(3)(a) (with reg. 3)

236

Sch. 5 para. 19 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

237

S. 24 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))

239

Sch. 6 para. 71 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

240

Sch. 1 para. 27 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

241

S. 89 in force at 1.9.2015 for E. by S.I. 2015/1575, art. 2 (with art. 3)

242

Sch. 2 para. 15 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

243

Sch. 6 para. 25 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

244

Sch. 6 para. 77 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

247

Sch. 2 para. 24 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

248

S. 69 in force at 1.10.2015 by S.I. 2015/1630, art. 3(c) (with art. 6(1))

249

Sch. 6 para. 11 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

250

Sch. 5 para. 44 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

251

Words in Sch. 5 para. 10 omitted (28.12.2016) by virtue of The Measuring Instruments Regulations 2016 (S.I. 2016/1153), reg. 1(2), Sch. 3 para. 3(3)(c) (with regs. 3(4), 5, 67(5))

253

Sch. 7 para. 10 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

254

Sch. 7 para. 9 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i)

255

Sch. 6 para. 32 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

256

Sch. 6 para. 85 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

257

Sch. 6 para. 16 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

258

Sch. 9 para. 3 in force at 27.5.2015 for E. in so far as not already in force by S.I. 2015/965, art. 2(c)

259

Sch. 2 para. 8 in force at 1.10.2015 by S.I. 2015/1630, art. 3(g) (with art. 6(1))

260

Sch. 6 para. 48 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

262

Sch. 6 para. 84 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

263

Sch. 5 para. 21 in force at 27.5.2015 for specified purposes by S.I. 2015/1333, art. 2(a)

264

Sch. 8 para. 33 in force at 3.8.2015 for specified purposes by S.I. 2015/1584, art. 3(d)

265

Sch. 6 para. 82 in force at 1.10.2015 by S.I. 2015/1630, art. 3(i) (with art. 8)

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